Membership Director jobs in Anaheim, CA

Membership Director oversees an association or member organization's strategic goal-setting, implementation, and service operations to expand membership and deliver member satisfaction. Develops programs and initiatives to engage current members and recruit new ones. Being a Membership Director establishes service operational standards and policies to deliver efficient services to members. Implements web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Director uses data-driven analysis, tools, and reports to measure member satisfaction and retention and to optimize services. Typically requires a bachelor's degree. Typically reports to senior management. The Membership Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Membership Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Membership Specialist
  • UFC GYM
  • Anaheim, CA FULL_TIME
  • The Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative and entertaining experience for all members and guests during their visits. The Membership Specialist is responsible for driving potential members into the gym to deliver industry leading customer services to them as well as our current members. This service must translate into exceeding personal revenue targets issued by management through both internal and external prospecting.

     

    ESSENTIAL DUTIES & RESPONSIBILITIES

     

    Lead Generation & Appointment Booking 

    • External marketing, promotions and prospecting. This is a daily activity and requires off site promotions including distributing passes, building relationships with local merchants and branding events to inform the community of UFC gym and services, ultimately resulting into leads. (A lead is a non-member’s name and contact information.)
    • Internal marketing and prospecting. This includes collecting leads at the point of enrollment and from the current member base through relationship building and referral tables.  These activities must translate into lead gathering. 
    • Book membership appointments through productive phone activities and meet or exceed monthly appointment goals set forth by the company. 
    • Ensure that appointments are booked to translate into enough guests and meet or exceed monthly guest goal set forth by the company.
     

    Guest Touring, Membership Presentations, & Personal Production 

    • Ensure that 100% of guests are presented the “Fitness Tour” when touring guests around the gym as detailed in the Membership Specialist Playbook. (These tours should translate into enrolling half of the guests that are seen on a membership (50% Closing) and enrolling with Personal Training (25%). 
    • Use the company approved presentation when presenting membership options to non-members. Ensure each new member meets a manager before completing the sales process and exiting the gym. Proper presentation and introductions to the manager should translate to 50% closing of guests. 
    • Ensure Personal Sales Room Financial goals are met or exceeded each month
    • New Member Sales Revenue (NMS), Point of Sales Personal Training Revenue (POS PT) and New Electronic Funds Transfer Sets (EFT).  
    • Ensure Sales Drivers are Held accountable to meeting or exceeding the required sales behaviors that will lead to delivering the Key Metrics set forth by management.
    • Ensure integrity of each sale by attaching supporting documents and signature (corporate approved specials, discounts, etc.) with each agreement. 
     

    Customer Service 

    • Follow up with members that have enrolled to ensure we are exceeding expectations.
    • Provide the highest level of customer service possible when communicating and interacting with guests. 
    • Assist in maintaining a clean and operational facility.
    • Accountable for saving members that are requesting to cancel their membership. If the Membership Specialist is unable to convince a member from canceling they must have any manager meet the member and sign off on the cancellation. 
     

    Miscellaneous 

    • Sales Schedule: Schedules are set a month in advance and given during the first week of each month and approved by the General Manager. All Membership Specialist must be available to work Weekends and Holidays. Requests for days off must be given in writing and exceptions can be made by the General Manager. 
    • Mandatory Meetings: Monthly “All Team Meeting” and “Daily Production Meetings” are mandatory. 
    • Uniform Policy: The Membership Specialist uniform consists of a UFC Gym Black Polo, Long Dress Slacks (Black, Blue or Khaki) or Jeans (Blue or Black) in good condition with no rips or holes. Dress shoes or Casual Dress Shoes must be worn in good condition. No athletic shoes allowed. Black jackets may be worn. No hoodies or sweatshirts. No hats or head wear. 
    • Timekeeping: Membership Specialists must record time worked while using the company check-in system. Membership Specialists must be in uniform and perform work activities when punched in. Specialists must also punch out for lunch with-in 5 hours and working off the clock in not permitted. In the event of a missed punch, the Membership Specialist must fill out the adjustment form and turn in to management.
     

     REQUIRED QUALIFICATIONS: 

     

    Knowledge, skills & abilities

    • In-depth knowledge of sales practices and techniques.
    • General understanding of Fitness Industry.
    • Ability to work with computers. 
    • Must have good interpersonal communication skills.
    • Excellent customer service skills
    • Independent, self-starter with strong organizational skills.
    • Must be a team player
     

    Minimum certifications/educational level:

    • High school degree or GED required.
    • Must complete company sales training and orientation program.
     

    Minimum experience:

    • 1-2 years sales experience preferred.
     

     
  • 19 Days Ago

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Membership Specialist
  • UFC GYM
  • Industry, CA FULL_TIME
  • The Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative, and entertaining experience for all members and guests during their visits. The Membership Specialist is re...
  • 9 Days Ago

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Membership Counselor
  • LA Fitness
  • Anaheim, CA FULL_TIME
  • We look for people who are passionate about health and fitness to present our clubs to potential members and assist them in choosing the right membership option for them. Sales experience is great, bu...
  • 25 Days Ago

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Membership Specialist
  • UFC GYM
  • City of Industry, CA FULL_TIME
  • The Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative, and entertaining experience for all members and guests during their visits. The Membership Specialist is re...
  • 25 Days Ago

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Membership Specialist
  • UFC GYM
  • La Mirada, CA FULL_TIME
  • The Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative and entertaining experience for all members and guests during their visits. The Membership Specialist is res...
  • 25 Days Ago

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Membership Manager
  • Gold's Gym - SoCal
  • Fullerton, CA FULL_TIME
  • Why is it great to work here? Gold’s Gym is growing fast and looking for a Membership Services Manager to help us to provide world class service to our clubs and members by utilizing in-depth knowledg...
  • 2 Months Ago

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0 Membership Director jobs found in Anaheim, CA area

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Safety Manager
  • City of Anaheim, CA
  • Anaheim, CA
  • Salary: $111,054.00 - $166,580.00 Annually Location : City of Anaheim, CA Job Type: Full Time Job Number: 2024-00072 Dep...
  • 4/22/2024 12:00:00 AM

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Education Coordinator Series
  • Orange County Mosquito and Vector Control District
  • Garden Grove, CA
  • Salary: $35.99 - $48.51 Hourly Location : Garden Grove, CA Job Type: Full Time Regular Job Number: 2024-08 Department: C...
  • 4/21/2024 12:00:00 AM

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Graphic Designer
  • Vesync (us)
  • Tustin, CA
  • The Company: VeSync is a portfolio company with brands that cover different categories of health & wellness products. We...
  • 4/21/2024 12:00:00 AM

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Customer Experience Operations Specialist, Referrals
  • ServiceTitan Inc.
  • Glendale, CA
  • **Customer Experience Operations Specialist, Referrals** ServiceTitan is seeking an Operations Specialist to join our Cu...
  • 4/19/2024 12:00:00 AM

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Expert Associate Director, Transactions & Integration
  • Boston Consulting Group
  • Los Angeles, CA
  • Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challeng...
  • 4/19/2024 12:00:00 AM

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Senior Product Design Engineer
  • VeSync (US)
  • Tustin, CA
  • Senior Product Design Engineer - Product Innovation Team (US) The Company: VeSync is a portfolio company with brands tha...
  • 4/18/2024 12:00:00 AM

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Graphic Designer
  • VeSync (US)
  • Tustin, CA
  • The Company: VeSync is a portfolio company with brands that cover different categories of health & wellness products. We...
  • 4/18/2024 12:00:00 AM

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Pharmacy Program Support Rep I - Hybrid: Orange, CA or Carrollton, TX
  • Cencora
  • Orange, CA
  • Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthi...
  • 4/10/2024 12:00:00 AM

Anaheim (/ˈænəhaɪm/) is a city in Orange County, California, part of the Los Angeles metropolitan area. As of the 2010 United States Census, the city had a population of 336,265, making it the most populous city in Orange County and the 10th-most populous city in California. Anaheim is the second-largest city in Orange County in terms of land area, and is known for being the home of the Disneyland Resort, the Anaheim Convention Center, and two major sports teams: the Anaheim Ducks ice hockey club and the Los Angeles Angels baseball team. Anaheim was founded by fifty German families in 1857 and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Membership Director jobs
$110,571 to $154,005
Anaheim, California area prices
were up 3.2% from a year ago

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