Membership Director jobs in Battle Creek, MI

Membership Director oversees an association or member organization's strategic goal-setting, implementation, and service operations to expand membership and deliver member satisfaction. Develops programs and initiatives to engage current members and recruit new ones. Being a Membership Director establishes service operational standards and policies to deliver efficient services to members. Implements web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Director uses data-driven analysis, tools, and reports to measure member satisfaction and retention and to optimize services. Typically requires a bachelor's degree. Typically reports to senior management. The Membership Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Membership Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Membership Director - Maple Site - posted 7/20/23
  • YMCA of Greater Kalamazoo
  • Kalamazoo, MI FULL_TIME
  • Benefits

    As a YMCA staff member, you are eligible for the following benefits:

    FREE FULL SERVICE FAMILY MEMBERSHIP
    Medical, dental, vision, and life insurance
    12% retirement fund
    Ability to open a tax-deferred retirement account
    Reduced fees on YMCA programs

    All benefits are subject to eligibility requirements as outlined in the Staff Handbook and are subject to change at any time.
    YMCA of Greater Kalamazoo

    Job Description

    Job Title: Membership Director – Maple Site

    Salary Range: $40,000 to $43,000/year

    POSITION SUMMARY:
    Responsible for the overall planning, development, implementation, and follow through of

    membership sales and engagement processes, and providing leadership and direction to the

    Membership staff for this site. Ensures that all membership development and retention strategies

    and procedures are implemented at the site level, and works in accordance with the Association

    Membership Director to conduct such processes in a way that is consistent with association-wide

    practices.

    OUR CULTURE:
    Our mission and core values are brought to life by our culture. At the Y, we strive to live our cause of

    strengthening communities with purpose and intentionality every day. We are welcoming: we are

    open to all. We are a place where you can belong and become. We are genuine: we value you and

    embrace your individuality. We are hopeful: we believe in you and your potential to become a

    catalyst in the world. We are nurturing: we support you in your journey to develop your full

    potential. We are determined: above all else, we are on a relentless quest to make our community

    stronger beginning with you.

    ESSENTIAL FUNCTIONS:
    1. Creates a warm and welcoming environment for all who enter the building through
    communicating and building relationships with Members.

    2. Leads Membership team with a positive, “can do” attitude. Ensures policies and procedures
    are followed and creates opportunities to increase staff engagement.

    3. Leads, manages and hold accountable Member Service Team to standards of performance
    commiserate with Member Expectations.

    4. Assists with staff recruiting to include but not limited to interviewing, hiring, onboarding and
    training.

    5. Monitor and audit Financial Assistance applications and assist applicants in the becoming Y
    Members.

    6. Manage and schedule Manager’s on Duty (MOD), assist in training and holding accountable.
    7. Oversee Daxko Operations software, audit membership entries, transactions, and shift close –

    outs.
    8. Become proficient in Daxko Operations systems related to members and membership

    operations.
    9. Fosters a climate of engagement within the Membership Department, ensuring that all sales

    and net activity goals are met.
    10. Acts as an advocate for Member value-added programs and services which enhance and have

    a positive impact on Member satisfaction.

    11. Assists with development of budget, monitors expenses, and generates reports as needed.
    12. Manages financial assistance process, reviews and approves financial assistance awards.
    13. Monitors payroll expenditures and ensures that they are within budget, takes appropriate

    steps to address issues as identified.
    14. Develops and implements site specific membership sales and retention plans in accordance

    with the Association-wide campaigns and promotions.
    15. Utilizes Daxko software system to run and analyze Member utilization, retention and activity

    reports.
    16. Resolves Member complaints in a positive and expedient manner with the assistance of the

    appropriate Program Directors.
    17. Monitors Member satisfaction via comment cards and Daxko surveys, recommends and

    implements changes within the Membership department to increase satisfaction ratings.
    18. Assists with development and distribution of Membership communication and marketing

    pieces in accordance with association guidelines.
    19. Develops and implements recognition initiatives for Members in accordance with Association-

    wide expectations and programs.
    20. Implements processes and procedures to ensure high-quality customer service, including but

    not limited to: training, observation of Member Service staff Members.
    21. Coordinates and attends new member acquisition and current member retention events, as

    assigned.
    22. Plans and organizes Member Service team meetings.
    23. Supports and participates in fundraising activities.
    24. Gives approval for Membership refunds or adjustments.
    25. Acts as Director on Duty as assigned.
    26. Attends meetings as assigned.
    27. All other related duties as assigned.

    QUALIFICATIONS:
    Education/Training/Certifications:
    1. High school diploma required, Bachelor’s degree in related field preferred.

    2. Three to five years of experience in a sales role, previous customer service experience, and

    with at least one year of supervising others preferred.

    3. Communicate clearly and concisely, verbally and in writing.

    4. Computer skills required, including ability to learn new software, running reports, and

    analyzing data.

    5. Represent the YMCA in a mature and professional manner, and use a customer-focused

    approach to resolve concerns.

    6. Establish and maintain cooperative relationships with members, staff, and others contacted in

    the course of the work.

    7. Ability to work well under pressure with multiple competing priorities.

    8. Exercise good judgment, flexibility, creativity, and sensitivity in response to changing

    situations and needs.

    Technical Knowledge/Skills:
    1. Experience working with a diverse community.

    2. Working knowledge of age appropriate behavior modification techniques and activities.

    3. Proficiency in word processing, spreadsheets, and other basic computer functions.

    4. Supervisory experience and skills.

    5. Experience with recruitment and management of volunteers.

    Proficiencies and Professionalism:
    Language Skills – Ability to:
    1. Read, analyze, and interpret general and technical business communications and licensing

    manuals

    2. Write reports, business correspondence, marketing materials, and produce manuals.

    3. Effectively present information and respond to inquiries at an individual or group level

    4. Communicate effectively at all levels with staff, members and volunteers

    Mathematical Skills – Ability to:
    1. Accurately calculate percentages and discounts

    2. Keep accurate timesheets

    Cognitive Skills – Ability to:
    1. Solve practical problems, while considering various impacting factors

    2. Interpret instructions in variety of written or oral formats

    Work Performance Skills – Ability to:
    1. Organize, prioritize and manage tasks with limited supervision

    2. Cooperatively balance department and organizational goals

    3. Exercise professional judgment

    4. Make good, sound decisions and take decisive action when called to do so

    5. Consistently and positively interact with customers and coworkers

    6. Demonstrate willingness to learn, accept responsibility, take initiative and be flexible

    7. Maintain confidentiality

    8. Represent the YMCA in a professional manner both inside and outside the YMCA through a

    positive and well-motivated attitude and support of YMCA programs, mission, and goals

    9. Exhibit the core values of Caring, Honesty, Respect and Responsibility

    WORK ENVIRONMENT & PHYSICAL DEMANDS:
    1. Ability to walk, stand, and sit for long periods of time.

    2. Exposure to communicable diseases utilizing appropriate PPE.

    3. Must be able to lift and carry supplies weighing up to 20 pounds.

    4. Ability to stand or sit while maintaining alertness for several hours at a time.

    5. Position may require bending, leaning, kneeling, and walking.

    6. Ability to speak concisely and effectively communicate.

    7. Visual and auditory ability to respond to critical situations and physical ability to act swiftly in

    an emergency

    8. Ability to view/enter data on a computer monitor for long periods of time.

    9. Ability to observe/evaluate facility and groups of customers/staff by sight and sound.
  • 24 Days Ago

O
Director of Nursing
  • Odyssey Behavioral Healthcare
  • Battle Creek, MI FULL_TIME
  • Take your Nursing career to the next level with us as we grow and expand our services to Calhoun County, Michigan! Who We Are: Odyssey Behavioral Healthcare believes that each person deserves the oppo...
  • 9 Days Ago

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Clinical Director
  • ODYSSEY BEHAVIORAL GROUP
  • Battle Creek, MI OTHER
  • Job Details Level: Management Job Location: Battle Creek - Battle Creek, MI Position Type: Full Time Education Level: Graduate Degree Salary Range: Undisclosed Travel Percentage: Negligible Job Catego...
  • 11 Days Ago

O
Director of Nursing
  • ODYSSEY BEHAVIORAL GROUP
  • Battle Creek, MI OTHER
  • Job Details Level: Management Job Location: Battle Creek - Battle Creek, MI Position Type: Full Time Education Level: 4 Year Degree Salary Range: Undisclosed Travel Percentage: Negligible Job Category...
  • 11 Days Ago

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Director of Nursing
  • Food Management Search
  • Kalamazoo, MI FULL_TIME
  • DIRECTOR OF NURSING - Location: Kalamazoo, Michigan. Direct Hire Competitive Compensation based on experience. Full-time Benefits Package Relocation Assistance Available - Possible. Bonus Eligible - Y...
  • 11 Days Ago

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Director of Nursing
  • Impact Solutions Inc
  • Kalamazoo, MI FULL_TIME
  • DIRECTOR OF NURSING - Location: Kalamazoo, Michigan. Direct Hire Competitive Compensation based on experience. Full-time Benefits Package Relocation Assistance Available - Possible. Bonus Eligible - Y...
  • 11 Days Ago

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0 Membership Director jobs found in Battle Creek, MI area

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Greeter
  • Walmart
  • Battle Creek, MI
  • **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
  • 4/19/2024 12:00:00 AM

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Customer Service Specialist - Lighting Team
  • Landscape Forms, Inc
  • Kalamazoo, MI
  • **Customer Service Specialist - Lighting Team** at Landscape Forms Kalamazoo, MI **Philosophy** Each member of the Lands...
  • 4/19/2024 12:00:00 AM

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Customer Specialist
  • ProKatchers LLC
  • Battle Creek, MI
  • Job Title: Customer Specialist Location: 49017, Battle Creek, Michigan, United States Duration: 12 Months Job Descriptio...
  • 4/18/2024 12:00:00 AM

T
Customer Support Specialist - Work From Home>
  • Topstep
  • Battle Creek, MI
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary & bonuses / Medical, dental & vision / 401k match / ...
  • 4/18/2024 12:00:00 AM

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Call Center Representative - Work From Home>
  • MedMetrix
  • Battle Creek, MI
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Call Center Rep you'll: Respond to patient inqui...
  • 4/18/2024 12:00:00 AM

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Patient Service Representative
  • Midwest Dental Group
  • Kalamazoo, MI
  • X Patient Service Representative Position in Kalamazoo, MI **Patient Service Representative Position in Kalamazoo, MI** ...
  • 4/18/2024 12:00:00 AM

S
FT Customer Support Specialist - Work From Home>
  • Stronghold
  • Battle Creek, MI
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
  • 4/16/2024 12:00:00 AM

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Environment, Health and Safety Manager
  • Meridian Lightweight Technologies Inc.
  • Charlotte, MI
  • This position is in Eaton Rapids, MI. Primary Purpose of Position Reporting to the Director, Human Resources, the incumb...
  • 4/15/2024 12:00:00 AM

Battle Creek is a city in the U.S. state of Michigan, in northwest Calhoun County, at the confluence of the Kalamazoo and Battle Creek rivers. It is the principal city of the Battle Creek, Michigan Metropolitan Statistical Area (MSA), which encompasses all of Calhoun County. As of the 2010 census, the city had a total population of 52,347, while the MSA's population was 136,146. According to the United States Census Bureau, the city has a total area of 43.73 square miles (113.26 km2), of which 42.61 square miles (110.36 km2) is land and 1.12 square miles (2.90 km2) is water, making Battle Cree...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Membership Director jobs
$98,407 to $137,063
Battle Creek, Michigan area prices
were up 1.3% from a year ago

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