Job Summary:
Membership Engagement Managers (MEM) are key members of the GSNYPENN staff delivering superior customer experience through service by way of engagement, retention, and recruitment. They are responsible for meeting girl and adult membership goals. They engage our current and potential members by working with our community partnerships and hosting local events to create opportunities to share Girl Scouts within their assigned area.
Essential Duties and Responsibilities:
- Generate membership within assigned territory, including troops and individual members, both girl and adult, by being creative, determined, and dynamic
- Operate as one of the points of contact for assigned territory
- Develop and maintain relationships and partnerships to sustain and grow membership in an assigned area
- Assure support and services are provided for members and potential members. For example, this includes providing Girl Scout experiences by way of events, community partnerships and starter troops for our girl members as well as providing information, guidance and assistance to our membership and caregivers.
- Communicate member needs and demands to leadership
- Forecast and track member metrics
- Manage multiple projects, working to carry out member goals while meeting council goals
- Identify opportunities to grow membership within assigned territory
- Coordinate with staff members to ensure consistent service
- Collaborate with engagement and support team to reach prospective members
- Service multiple areas concurrently, often meeting deadlines
- Maintain member records and communications
- Deliver GSUSA (Girl Scouts of the United States of America) initiatives and special projects
- Must be flexible and receptive to change
Supervisory Responsibilities:
The Membership Engagement Manager supervises volunteers in an assigned geographic area.
Minimum Qualification Standards:
- High school diploma required; Associate degree preferred and/or 4 years of relevant experience.
- One to two years previous related experience
- Must have own transportation and maintain a valid driver’s license and be able to travel to all 26 counties of the council.
- Frequent travel is required.
- Must have ability to work a flexible schedule to accommodate frequent evening and weekend work.
Required, Specialized, or Technical Knowledge:
Advanced customer service skills, even in the trickiest situations. Commits to satisfying internal and external customers and takes responsibility to resolve customer complaints; responds to customer requests in a timely manner; elicits feedback from customers; creates strategies to help the organization serve customers more effectively; considers both short and long-term interests of the customer in making service decisions- Proven oral and written communication abilities with an emphasis on active listening and customer service skills; able to communicate effectively with a diverse group of customers, volunteers, and staff
- Self-starter who can work independently and takes initiative; is flexible, adaptable, organized and has a strong attention to detail
- Ability to view the council vs. individualized regions or federations to insure consistent opportunities and messaging.
- Must subscribe to the principles of the Girl Scout Movement and become a registered member of GSUSA.
Equipment, Machines and Software Used:
Computer, network, cell phone, voice mail, copier, MiFi,
Computer Software: Microsoft Office to include Word, Outlook, Excel, PowerPoint, Salesforce, Vendor-specific software, bulk email software, Eventbrite
Safety Equipment: None required
Physical and Mental Requirements:
- Ability to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, climb, balance, stoop, crouch, bend, or kneel, drive, and perform repetitive motions of the hands and/or wrists.
- Close mental and heavy visual attention required to perform work dealing primarily with preparing and analyzing data and figures, using a computer terminal, and reading.
Physical Exertion:
Exerts up to 25 pounds of force occasionally, and/or a negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects.
Environmental Conditions:
- Average 30% day-time travel to meetings, cultivation opportunities, and activities.
- 50% of evening and weekend work conditions occur regularly throughout the membership year.
- There is no substantial exposure to adverse environmental conditions except for weather-related travel conditions.
Disclaimer:
All requirements are subject to modification to reasonably accommodate individuals with disabilities.- This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
- The company reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
- This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.