Membership Director oversees an association or member organization's strategic goal-setting, implementation, and service operations to expand membership and deliver member satisfaction. Develops programs and initiatives to engage current members and recruit new ones. Being a Membership Director establishes service operational standards and policies to deliver efficient services to members. Implements web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Director uses data-driven analysis, tools, and reports to measure member satisfaction and retention and to optimize services. Typically requires a bachelor's degree. Typically reports to senior management. The Membership Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Membership Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Job Overview:
We are seeking a highly motivated and customer-oriented Membership Representative to join our team. As a Membership Representative, you will be responsible for promoting and selling memberships, providing excellent customer service, and ensuring customer satisfaction.
Duties:
- Market and sell memberships to potential customers
- Conduct sales presentations to showcase the benefits of membership
- Negotiate membership terms and pricing with customers
- Analyze customer needs and recommend appropriate membership options
- Provide exceptional customer service by addressing inquiries and resolving issues
- Utilize Salesforce or similar CRM software to manage customer interactions and track sales progress
- Collaborate with team members to meet sales targets and goals
Qualifications:
- Fluent in English, both written and verbal communication skills
- Proven experience in sales or customer service roles
- Strong negotiation skills with the ability to close deals effectively
- Familiarity with technical sales or technology-based products is a plus
- Excellent analytical skills to understand customer needs and recommend appropriate solutions
- Ability to provide outstanding customer service and build strong relationships with customers
- Proficient in using Salesforce or similar CRM software
If you are a motivated individual with a passion for sales and providing exceptional customer service, we encourage you to apply for the Membership Representative position. Join our team today!
Job Type: Part-time
Pay: $8.00 - $12.00 per hour
Expected hours: 12 – 25 per week
Benefits:
Compensation package:
Schedule:
Ability to Relocate:
Work Location: In person
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