Membership Director oversees an association or member organization's strategic goal-setting, implementation, and service operations to expand membership and deliver member satisfaction. Develops programs and initiatives to engage current members and recruit new ones. Being a Membership Director establishes service operational standards and policies to deliver efficient services to members. Implements web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Director uses data-driven analysis, tools, and reports to measure member satisfaction and retention and to optimize services. Typically requires a bachelor's degree. Typically reports to senior management. The Membership Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Membership Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
The Membership Operations Director is a management position that is accountable for membership engagement driving unit growth from improved retention. They ensure that the team meets/ exceeds term goals, supports sales and net unit growth every month, in line with Membership Sales and Association goals. Also, ensuring the Membership experience is a quality experience.
Essential Functions / Job Duties:
Qualifications, Skills and Abilities / Position Requirements:
· High School degree or equivalent. · Minimum of 3 years of customer service or sales experience. · Minimum of 3 years of supervisory experience. · Ability to address difficult member situations / conflicts in a professional and courteous manner and exudes excellent interpersonal skills · Ability to work independently, and as part of a team. · Ability to multi task and meet deadlines in a fast pace environment. · Organized and detail-oriented. · Ability to relate effectively to diverse groups of people from all social and economic segments of the community. · Must demonstrate a strong desire to serve others and give back to our community. · A professional, goal driven, self-motivated leader with a positive attitude. · Ability to problem solve. · Accepts and demonstrates YMCA core values; honesty, respect, caring, and responsibility. · Have a strong work ethic, excellent customer service skills, be punctual and reliable in attendance. · Excellent computer skills and experience with standard business software (e.g. Microsoft Excel and Word). · Must be able to work flexible hours including evenings, weekends, and holidays. · Ability to respond to safety and emergency situations. · Bi-lingual, English and Spanish language a plus · CPR/First Aid and AED certified within 90 days of employment. |
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