Membership Director oversees an association or member organization's strategic goal-setting, implementation, and service operations to expand membership and deliver member satisfaction. Develops programs and initiatives to engage current members and recruit new ones. Being a Membership Director establishes service operational standards and policies to deliver efficient services to members. Implements web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Director uses data-driven analysis, tools, and reports to measure member satisfaction and retention and to optimize services. Typically requires a bachelor's degree. Typically reports to senior management. The Membership Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Membership Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
The Jorgensen Family YMCA is seeking an enthusiastic and attentive Membership Director to join our team and become an ambassador of the YMCA who delivers a high standard of service that is efficient, effective, and member-focused to our diverse community at all times.
Candidates must be committed to contributing to the mission, culture, and values of the YMCA of Greater Fort Wayne as well as:
At least 21 years of age.
A four-year degree is preferred, but we will consider an equivalent combination of education/work experience.
One to two years of related experience is preferred.
Must exhibit excellent written and verbal communication skills.
Must have reliable transportation. If required to drive YMCA vehicles or transport program participants, a clean driving record is required.
Proven track record of developing authentic relationships with others.
Experience in, or ability to, relate to diverse groups of people regardless of age, race, economic status, religion, or cultural differences.
Connect: Build intentional and purposeful relationships with members and community organizations that support our core values of Caring, Respect, Honesty, and Responsibility.
Serve: Maintain member satisfaction and communication needs in a personal yet professional manner and respond to emergency situations in the branch as needed.
Develop: Expand membership growth and retention by modeling mission-driven customer service and by supporting various aspects of branch storytelling through planning, creation, and execution of online and print marketing initiatives.
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