Membership Director jobs in Gastonia, NC

Membership Director oversees an association or member organization's strategic goal-setting, implementation, and service operations to expand membership and deliver member satisfaction. Develops programs and initiatives to engage current members and recruit new ones. Being a Membership Director establishes service operational standards and policies to deliver efficient services to members. Implements web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Director uses data-driven analysis, tools, and reports to measure member satisfaction and retention and to optimize services. Typically requires a bachelor's degree. Typically reports to senior management. The Membership Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Membership Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Membership Services
  • Gaston County Family Ymca
  • Gastonia, NC FULL_TIME
  • Membership Services

    Job Location: Association Wide: Cherryville, Pharr, Stowe and Warlick YMCA

    POSITION SUMMARY:

    Under the supervision of the Associate Executive Director and consistent with the Christian Mission of the YMCA, the Membership Services Staff is directly responsible for building member relations, operations at the member service desk, proper phone etiquette, and customer service at a high level.

    OUR CULTURE:

    Our mission and core values are brought to life by our culture. In the Y we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: We believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

    ESSENTIAL FUNCTIONS:

    • Create and develop positive member relations, encouraging member involvement.
    • Answer phones in a friendly tone of voice and within the first four rings
    • Politely assist all individuals who approach the members services desk with the YMCA Voice of welcoming, nurturing, determined, hopeful and genuine.
    • Provide tours of facility
    • Provide up to date membership information and programs to all who inquire.
    • Enforce YMCA guidelines and policies and handle challenges in a timely manner
    • Replenish membership information and make photocopies as needed
    • Perform computer registration/receipting
    • Accept payments from members/program participants
    • Collect cancellations, scholarships applications, staff applications and all other paperwork for processing
    • Clean and maintain front desk area, keep free of clutter, beverages and food
    • Perform follow-up phone calls to members as needed
    • Perform shift close-outs at the end of each shift
    • Follow standard operating procedures for Daxko Operations and for Membership services.
    • Be competent in all Emergency procedures for the Y.

    YMCA LEADERSHIP COMPETENCIES: (Leader)

    Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

    Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

    Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

    Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

    QUALIFICATIONS:

    • Excellent customer service skills i.e. welcoming, nurturing, genuine, determined and hopeful.
    • Flexibility to perform a variety of task simultaneously.
    • Basic computer and data entry skills preferred
    • At least 16 years of age.

    WORKING CONDITIONS:

    • Ability to perform all physical aspects of the position, including lifting, carrying, pulling, standing and walking. (up to 50 lbs.)
    • Exposure to communicable diseases and bodily fluids.
    • Ability to speak concisely and effectively communicate.
    • Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency.
  • 10 Days Ago

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Membership Services - All Locations Hiring
  • Gaston County Family YMCA
  • Gastonia, NC FULL_TIME
  • Membership Services Job Location: Association Wide: Cherryville, Pharr, Stowe and Warlick YMCA POSITION SUMMARY: Under the supervision of the Associate Executive Director and consistent with the Chris...
  • 2 Days Ago

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Membership Billing Coordinator - Residential Service HVAC
  • GSM Services
  • Gastonia, NC FULL_TIME
  • Are you ready to have a great career opportunity where you can use your experience to help our customers receive WOW Service? If so, we are currently searching for the right person to fill our positio...
  • 21 Days Ago

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Membership Billing Coordinator - Residential Service HVAC
  • GSM Services
  • Boogertown, NC FULL_TIME
  • Are you ready to have a great career opportunity where you can use your experience to help our customers receive WOW Service? If so, we are currently searching for the right person to fill our positio...
  • Just Posted

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Maintenance Director
  • Carolina Prime Pet Inc.
  • Lenoir, NC FULL_TIME
  • ```Duties```- Oversee and manage all aspects of maintenance operations within the organization.- Develop and implement maintenance procedures and ensure compliance with safety regulations.- Coordinate...
  • 23 Days Ago

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Rehab Director
  • broad river rehabilitation
  • Lincolnton, NC FULL_TIME
  • Rehab Director position opportunity in a Skilled Nursing Facility setting! LINCOLNTON, NC / NORTH CAROLINA Accepting applicants who have experience in a skilled nursing facility and is a NC Licensed C...
  • 23 Days Ago

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0 Membership Director jobs found in Gastonia, NC area

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Financial Analyst
  • MKS Instruments, Inc.
  • Rock Hill, SC
  • MKS Instruments enables technologies that transform our world. We deliver foundational technology solutions to leading e...
  • 3/29/2024 12:00:00 AM

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Digital Communications Specialist
  • Providence Day School
  • Charlotte, NC
  • Digital Communications Specialist Job Title: Digital Communications Specialist Department: Marketing and Communications ...
  • 3/29/2024 12:00:00 AM

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Head Instructor
  • Mayweather Boxing + Fitness - Charlotte
  • Charlotte, NC
  • Knocking out calories & changing lives 1 class at a time - that's what we do at Team Mayweather! Are you the next Head I...
  • 3/28/2024 12:00:00 AM

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Stowe Member Services
  • GASTON COUNTY FAMILY YMCA
  • Belmont, NC
  • Job Details Job Location Stowe Family YMCA - Belmont, NC Position Type Part Time Salary Range $10.14 - $11.84 Hourly Job...
  • 3/27/2024 12:00:00 AM

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Membership Director
  • Girl Scouts Hornets Nest Council
  • Charlotte, NC
  • Job Description Job Description Job description Membership Director About Girl Scouts, Hornets' Nest Council Girl Scouts...
  • 3/26/2024 12:00:00 AM

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Personal Trainer - Charlotte Avenue Part Time | Charlotte Avenue YMCA - Rock Hill, SC, 29730 chevron_right
  • Upper Palmetto YMCA
  • Rock Hill, SC
  • Personal Trainer - Charlotte Avenue Job Details Job Location Charlotte Avenue YMCA - Rock Hill, SC Position Type Part Ti...
  • 3/26/2024 12:00:00 AM

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Sales Development Representative
  • PHMG
  • Charlotte, NC
  • Sales Development Representative Hours: 8.30am - 5.15pm PHMG is proud to have recently celebrated its 25th anniversary. ...
  • 3/26/2024 12:00:00 AM

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Fort Mill Connections Intern
  • Forest Hill Church
  • Fort Mill, SC
  • The primary purpose of this role is to provide event planning support to the Connections and Outreach teams. Throughout ...
  • 3/25/2024 12:00:00 AM

Gastonia is the largest city in and county seat of Gaston County, North Carolina, United States. It is also the second largest satellite city of the Charlotte area, behind Concord. The population was 71,741 at the 2010 Census. In 2016, the population had increased to 75,536. Gastonia is the 13th largest city in North Carolina. It is part of the Charlotte metropolitan area, officially designated the Charlotte Metropolitan Statistical Area (MSA). Gastonia has experienced steady growth, with a population increase between 2000 and 2010 of nearly 8.2%, according to the U.S. Census Bureau. According...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Membership Director jobs
$97,562 to $135,876
Gastonia, North Carolina area prices
were up 1.5% from a year ago

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