Membership Director jobs in Helena, MT

Membership Director oversees an association or member organization's strategic goal-setting, implementation, and service operations to expand membership and deliver member satisfaction. Develops programs and initiatives to engage current members and recruit new ones. Being a Membership Director establishes service operational standards and policies to deliver efficient services to members. Implements web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Director uses data-driven analysis, tools, and reports to measure member satisfaction and retention and to optimize services. Typically requires a bachelor's degree. Typically reports to senior management. The Membership Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Membership Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Membership Associate
  • Gallatin Valley YMCA
  • Bozeman, MT OTHER
  • Description:

    PLEASE OUTLINE THE HOURS YOU ARE AVAILABLE IN YOUR COVER LETTER.

    Under supervision of the Membership Director, the Membership Associate delivers excellent service to all members, program participants, donors, volunteers, and guests of the Gallatin Valley YMCA. The outstanding associate will respond professionally and politely to member and guest needs, promote membership and programs, and maintain cleanliness and organization of area and systems. The Member Associate is a great communicator, enthusiastic and is committed to the mission and cause of the YMCA. The ideal candidate demonstrates a track record of sales, providing outstanding customer service and a desire to build professional relationships with members, customers and staff.

    ESSENTIAL FUNCTIONS:

    • Builds relationships with members; greets members by name and help members connect with one another and to the YMCA.
    • Ensures member, guest, and customer satisfaction and retention through impeccable customer service and practices that promote member engagement.
    • Provides member orientation and facility tours as needed. Explains the YMCA mission, volunteer opportunities, fundraising activities, and how to apply for financial assistance, if needed.
    • Demonstrates strong interpersonal and communicational skills over the phone, through email, and in person.
    • Provides information on programs, camps and membership, and assists, when needed, in helping customers register for camps or programs. Answers and resolves member billing issues and provides new members with facility protocols.
    • Balances and closes out sales/transactions during and at conclusion of shift.
    • Follows proper check-in procedures for members, guests, day passes, and Nationwide Memberships ensuring that our facility is safe.
    • Listens and resolves member concerns in a timely and professional manner. Informs supervisor of unusual situations or unresolved issues.
    • Actively works with other Gallatin Valley YMCA departments to provide the best overall experience for participants.
    • Follows YMCA policies and procedures and responds to emergency situations.
    • Maintains cleanliness of the welcome area, lobby, bathrooms, and locker rooms during shift. May include shoveling snow or mopping entrance.
    • Meets the standard for attendance, punctuality and dependability
    • Participates in required department, staff and YMCA meetings and assists in YMCA fund raising activities and special events.
    • Administers background, nationwide eligibility on all prospective and visiting members.
    • Assists with other duties as needed.
    Requirements:

    QUALIFICATIONS:

    • High school diploma and/or equivalent relevant work experience preferred
    • CPR/AED, and First Aid Certification (within 30 days of hire)
    • Excellent communications skills both verbal and written required
    • Exercise good judgment in decision making for situations even when stressful
    • Ability to connect and build genuine relationships with people of diverse backgrounds from all social and economic segments of the community
    • Attention to detail with the ability to multi-task while maintaining excellent customer service • Must be accurate in cash handling and able to maintain member confidentiality
    • Uses best practices and demonstrates up-to-date knowledge and skills in technology

    PHYSICAL REQUIREMENTS:

    Must be able to take potential members on tours throughout the entire facility, and must have the physical ability to act swiftly in an emergency. Position will include walking, standing, bending, kneeling, and lifting.

    YMCA COMPETENCIES:

    Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

    Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

    Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

    Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

    The YMCA is a nonprofit organization whose mission is to put Christian principles into practice through programs that build a healthy spirit, mind and body for all.

  • 3 Days Ago

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Membership Sales and Service Representative
  • Peak Health and Wellness-Missoula
  • Missoula, MT FULL_TIME
  • Does everyone tell you how friendly and hard working you are? Do you enjoy interacting with people while helping them and your employer succeed? Then this is the position for you. We are seeking candi...
  • Just Posted

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Director of Maintenance
  • Hamilton, MT
  • Hamilton, MT FULL_TIME
  • Discovery Care Centre, located in Hamilton, MT is seeking a Full-time Maintenance Director to join and help lead their supportive and engaging team! Who We Are: Discovery Care Centre offers 101 skille...
  • 22 Days Ago

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Executive Director
  • Guice Smith & Associates
  • Missoula, MT FULL_TIME
  • Employer: Community Medical Center / Community Physician GroupPosition: Executive Director of Community Physician Group Location: Missoula, MT Community Medical Center/ Community Physician Group is lo...
  • 23 Days Ago

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Director of Finance
  • HHM Hotels
  • Bozeman, MT FULL_TIME
  • Opportunity: Director of FinanceThe Residence Inn Big Sky/The Wilson Hotel is an exceptional establishment nestled in the breathtaking surroundings of Big Sky, Montana. HHM Hotels is offering an excit...
  • 2 Days Ago

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Director of Nursing
  • EmpRes Healthcare
  • Livingston, MT FULL_TIME
  • Director of Nursing (DNS)Sign On Bonus $10,000Ready for your next steps in your career as a Registered Nurse? Join us at EmpResJob Summary:Livingston Health and Rehabilitation Center is looking for a ...
  • 2 Days Ago

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0 Membership Director jobs found in Helena, MT area

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Ramp & Customer Service Agent
  • Alaska Airlines
  • Helena, MT
  • Company: Horizon Air The Team: Our airport teams work together to move guests and their belongings from curb to cabin, c...
  • 3/29/2024 12:00:00 AM

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Employment & Training Case Manager- Helena, MT
  • Veterans Inc.
  • Helena, MT
  • With the belief that they were there when we needed them, so we must be there now that they need us, Veterans Inc. is th...
  • 3/29/2024 12:00:00 AM

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Hospice Director of Clinical Services
  • Compassus
  • Helena, MT
  • At Compassus, we know that caring for our teammates is the first step in caring for our patients. We are committed to pr...
  • 3/28/2024 12:00:00 AM

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Service Advisor
  • Lithia Motors, Inc.
  • Helena, MT
  • Dealership: L0146 Lithia Chevrolet GMC of Helena Lithia Chevrolet of Helena Immediate Need: Service Advisor Pay Range: $...
  • 3/28/2024 12:00:00 AM

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Administrative ^ Transaction Processor ^ Jnr
  • Veterans Sourcing Group
  • Helena, MT
  • Job Title: Transaction Processor Pay Rate: $16/hr W2 Location: Helena, MT Duration: 6 months Onsite job, 8 to 4:30 M-F T...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Enterprise Holdings
  • Helena, MT
  • Overview: Start your career with Enterprise! Were hiring immediately for a Customer Service Representative at the Helena...
  • 3/26/2024 12:00:00 AM

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Private Wealth Client Associate
  • Ashton Thomas Private Wealth
  • Helena, MT
  • Overview We are an RIA seeking a Private Wealth Client Associate to join our growing team. We specialize in providing so...
  • 3/25/2024 12:00:00 AM

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Ramp & Customer Service Agent
  • Alaska Airlines
  • Helena, MT
  • Company: Horizon Air The Team: Our airport teams work together to move guests and their belongings from curb to cabin, c...
  • 3/22/2024 12:00:00 AM

Helena (/ˈhɛlɪnə/) is the state capital of the U.S. state of Montana and the county seat of Lewis and Clark County. Helena was founded as a gold camp during the Montana gold rush, and was established in 1864. Over $3.6 billion of gold was extracted in the city limits over a duration of two decades, making it one of the wealthiest cities in the United States by the late nineteenth century. The concentration of wealth contributed to the city's prominent, elaborate Victorian architecture. At the 2010 census Helena's population was 28,190, making it the fifth least populous state capital in the Un...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Membership Director jobs
$85,487 to $119,060
Helena, Montana area prices
were up 3.1% from a year ago

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