Membership Director oversees an association or member organization's strategic goal-setting, implementation, and service operations to expand membership and deliver member satisfaction. Develops programs and initiatives to engage current members and recruit new ones. Being a Membership Director establishes service operational standards and policies to deliver efficient services to members. Implements web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Director uses data-driven analysis, tools, and reports to measure member satisfaction and retention and to optimize services. Typically requires a bachelor's degree. Typically reports to senior management. The Membership Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Membership Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
About us
YMCA OF INDIANA COUNTY is a not-for-profit organization in search of a Director of Member Services is part of the leadership team supporting our mission of supporting our local community.
The Y: We’re for Youth Development, Healthy Living and Social Responsibility
We are an organization like no other. This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Director of Member Services at the YMCA of Indiana County intentionally fosters a cause-centered culture that is welcoming, genuine, hopeful, nurturing, and determined.
The successful candidate will be responsible for managing the membership program, developing strategies to increase membership, and providing excellent customer service to current members. The ideal candidate will have experience in customer service, supervision, sales, and marketing, as well as strong organizational and communication skills. This is an excellent opportunity for an experienced, motivated individual to make a positive impact on our organization.
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The YMCA of Indiana County complies with ADA and considered reasonable accommodation measures that may be necessary for eligible applicants/employee to perform essential job functions.
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential function of their job, absent undue hardship.
If you are interested in making an impact on people's lives and to support our community, please apply. The YMCA of Indiana County is an equal opportunity employer.
Job Type: Full-time
Pay: $36,000.00 - $38,500.00 per year
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Work Location: In person
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