Membership Director jobs in Lompoc, CA

Our Company & Our Property :
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, and residences. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative spas and gracious yet unobtrusive service. With over 21 one-of-a-kind hotels and resorts and several in the announced pipeline, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on LinkedIn, Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.

Our mission is to be the best-loved manager of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveler. Passionately local, experience-led, romantic and stylish, these hotels hum with a vibrancy that is both refined and relevant.

A Central Coast legend reborn. From its earliest incarnation in 1886 as a popular stagecoach stop during California’s Gold Rush, to its years as a surreptitious hangout through Prohibition, The Inn at Mattei’s Tavern has long held a fabled place in Central Coast lore. Revered and raucously enjoyed for generations, the beloved landmark is the definitive luxury destination in the Santa Ynez Valley.

Role Summary:
Responsible for the strategic direction of the Housekeeping operation, execution of day-to-day housekeeping operations, guidance to the overall guest experience and team member engagement. :Join our team and become one of the authors of our story.

Responsibilities:
Key responsibilities for this position are:

Maintain Auberge Resorts product and service standards.

Create an operating environment that elevates and assures consistent guest satisfaction.

Ensure the highest possible degree of cleanliness, maintenance and aesthetic value is achieved in guest rooms, public areas, restaurant, bar, spa and pool.

Manage daily room assignments and inspections, actively partner with Guest Services to ensure guest expectations and preferences are met.

Conduct effective guest experience evaluation processes, investigate and monitor guest complaints and implement efficient problem resolution. Compile guest information from multiple touchpoints to address areas for service opportunities.

Elevate the personalized guest experience through maintenance and use of guest preference data in guest profiles. Monitor the performance of the hotel through verification, maintenance, and analysis of PMS, ALICE and Unifocus.

Proactively recruit and hire top talent. Develop and implement department training. Onboard new hires/rehires, provide continuous education and develop for career progression.

Elevate team performance through effective feedback and team accountability. Communicate, recognize and celebrate for team member engagement.

Develop, implement, maintain and monitor department process and procedures. Evaluate overall effectiveness and propose change as needed. Coach and counsel team for maximum performance and accountability. Work collaboratively with hotel departments to effectively manage hotel processes and procedures.

Maintain department financial controls. Maximize revenue, minimize expenses including labor forecast and all aspects of department budget. Manage daily, weekly and monthly reporting. Maintain accurate and up to date inventory for the Housekeeping department.

Required Qualifications:

Minimum of three to five years Housekeeping leadership experience in luxury hotel brand

Working knowledge of hospitality departments: Housekeeping, Guest Services, Engineering, Laundry, Residential Services.

Ability to work a flexible schedule, including weekends and holidays, according to department needs

Computer literate (ability to learn new programs, interact with Excel/Word and GSuite)

Outgoing and enthusiastic with a positive attitude.

Excellent written and verbal English communication skills, including in front of a group, with the ability to communicate detailed instructions and hold the team accountable for results.

Strong interpersonal skills, with the ability to work with people from a variety of backgrounds.

Self-motivated and results oriented.

Ability to read, analyze and interpret various reports (payroll, financial)

Ability to perform job functions with attention to detail, speed, and accuracy

Ability to work well under pressure

Preferred Qualifications:

English and Spanish language competency

Bachelor’s degree, Hospitality or Business Administration preferred or equivalent experience

Pre-opening/project management experience

$80,000 - $85,000/Year

What Else?:
At Auberge, we are passionate about our mission to be the best-loved manager of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives.

If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

The Inn at Mattei’s Tavern is an Equal Opportunity Employer, M/F/D/V. The Inn at Mattei’s Tavern provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Inn at Mattei’s Tavern complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.