Membership Director oversees an association or member organization's strategic goal-setting, implementation, and service operations to expand membership and deliver member satisfaction. Develops programs and initiatives to engage current members and recruit new ones. Being a Membership Director establishes service operational standards and policies to deliver efficient services to members. Implements web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Director uses data-driven analysis, tools, and reports to measure member satisfaction and retention and to optimize services. Typically requires a bachelor's degree. Typically reports to senior management. The Membership Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Membership Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
This position has a role focusing on oversight and leadership in the Membership Department. This position supports the work of the Y, a leading nonprofit chartable organization committed to strengthening the community through youth development, healthy living and social responsibility.
The Membership Director will supervise all aspects of the membership retention, sales, appreciation and other assigned duties. Empasis shall be on maintaining the highest level of customer service as well as the overall process of selling, connecting and promoting relationship-based membership. This individual must possess computer skills and have excellent customer service. This position provides staff training and supervision with excellent verbal and written communication skills and problem solving.
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