Membership Director jobs in Newport News, VA

Membership Director oversees an association or member organization's strategic goal-setting, implementation, and service operations to expand membership and deliver member satisfaction. Develops programs and initiatives to engage current members and recruit new ones. Being a Membership Director establishes service operational standards and policies to deliver efficient services to members. Implements web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Director uses data-driven analysis, tools, and reports to measure member satisfaction and retention and to optimize services. Typically requires a bachelor's degree. Typically reports to senior management. The Membership Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Membership Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Membership Experience Staff
  • The YMCA of the Virginia Peninsulas
  • Williamsburg, VA FULL_TIME
  • Imagine being part of one of the most respected human services organizations in the world—a place where your work positively influences the lives of others, a place where you thrive in a values-based environment, a place where you are building a better future for yourself and your community.

    General Function:
    Under the supervision of the designated supervisor, and in harmony with the mission and purpose of the established policies and goals of the YMCA of the Virginia Peninsulas, the Membership Experience Staff will be responsible for the delivery of an outstanding member experience. With an emphasis on ensuring the highest quality service to members and guests, the Membership Experience Staff will work with all staff to welcome, connect, support, and engage all members, guests, and staff.

    Qualifications:
    1. Minimum of 18 years of age.
    2. YMCA experience in member services, program, or a related field is preferred.
    3. Ability to interface with basic software programs and use phone systems.
    4. Ability to perform math skills required to accurately manage money and accounting procedures for YMCA software operations.
    5. Possess business professional communication skills.
    6. Certification in CPR/First Aid/AED/O2/CAP required within 60 days of hire.
    7. Complete and maintain required trainings to include: New Employee Orientation (NEO), Bloodborne Pathogens, Child Abuse Prevention (CAP), and Sexual Harassment.
    8. Satisfactory completion of a criminal background check and Child Protective Services check.

    Essential Functions:
    1. Support the mission, vision and goals of the YMCA.
    2. Promote a professional work environment through character development by modeling the values of caring, honesty, respect and responsibility.
    3. Lead in a manner that advances our cause to strengthen the foundations of community through programs that focus on youth development, healthy living and social responsibility.
    4. Ensure everyone who enters the building is greeted, checked-in, and newly processed when necessary. Specifically greet members by their name as they are scanned into the system.
    5. Implement the daily operations of the Welcome Center.
    6. Responsible for maintaining cleanliness of area as well as replenishing supplies.
    7. Wear staff uniform and name tag, or professional attire when appropriate.
    8. Responsible for completing membership/program paperwork and processes into current YMCA operations systems.
    9. Give current and prospective members tours of the facility.
    10. Efficiently answer multiple line phones with YMCA greeting.
    11. Attend staff meetings and trainings as scheduled.
    12. Ensure all members, guests, and program participants are in a safe environment and actively follow center Emergency Operations Plan (EOP).
    13. Follow department Association standards.
    14. Follow mandated abuse reporting requirements.
    15. Act as a leader in emergency situations. Report any accidents or incidents according to Emergency Communication Action Plan.
    16. Promote and participate in YMCA fundraising efforts to include Annual Support and United Way Campaigns.
    17. Carry out other related duties as deemed necessary by the Membership Department and center operations to ensure an excellent member experience.

    YMCA Competencies (Leader):
    Engaging Community, Communication & Influence, Inclusion, Collaboration, Functional Expertise

    Skills and Ability Requirements:
    1. Ability to read, analyze and interpret documents.
    2. Ability to respond effectively to inquiries or complaints.
    3. Ability to apply mathematical concepts to practical situations.
    4. Ability to reason and define difficult problems with limited direction as to means and results.
    5. Ability to meet the physical demands of this position.

    Effect on End Results:
    1. The membership growth and retention plan for the center is achieved.
    2. A high degree of member satisfaction is achieved as measured by Net Promoters.
    3. A positive image of the YMCA is portrayed to members, staff, volunteers and the community.
    4. A pleasant and comfortable working environment is maintained for all staff.
    5. Relationships are strengthened through intentional interactions.
    6. The facility will be safe, clean and an enjoyable place as measured by Q Checks and Risk Management Audits.
    7. Superior quality standards are met as evidenced by department’s Association Audit Score.

    This job description is not intended to be all-inclusive. It is understood that the employee will also perform other reasonably related business duties if requested by the supervisor. Job descriptions are reviewed periodically and may be revised if deemed necessary. This job description is not a written or implied contract.

    Excellent benefits, including 12% retirement upon meeting the requirements of the National YMCA Retirement Fund. Includes YMCA Adult Membership.
  • 19 Days Ago

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Membership Experience Staff
  • YMCA of the Virginia Peninsulas
  • Yorktown, VA PART_TIME
  • General Function: Under the supervision of the designated supervisor, and in harmony with the mission and purpose of the established policies and goals of the YMCA of the Virginia Peninsulas, the Memb...
  • Just Posted

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Membership Sales Manager
  • Anytime Fitness – FitBiz Management Inc.
  • Windsor, VA FULL_TIME
  • Benefits: 401(k) 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Employee discounts Free uniforms Health insurance Opportunity for advancement Paid time ...
  • Just Posted

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Education and Membership Administrator
  • Williamsburg Area Association of REALTORS, Inc.
  • Williamsburg, VA FULL_TIME
  • About usThe Williamsburg Area Association of REALTORS® (WAAR) is the Voice for Real Estate in America’s Historic Triangle. WAAR seeks to be an industry leader as a trusted resource to our members for ...
  • 13 Days Ago

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Membership Experience Coordinator
  • The YMCA of the Virginia Peninsulas
  • Hartfield, VA FULL_TIME
  • Imagine being part of one of the most respected human services organizations in the world—a place where your work positively influences the lives of others, a place where you thrive in a values-based ...
  • 18 Days Ago

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Membership Experience Staff
  • YMCA of the Virginia Peninsulas
  • Hudgins, VA PART_TIME
  • General Function: Under the supervision of the designated supervisor, and in harmony with the mission and purpose of the established policies and goals of the YMCA of the Virginia Peninsulas, the Memb...
  • 14 Days Ago

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0 Membership Director jobs found in Newport News, VA area

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ENGINEERING TECHNICIAN
  • Naval Sea Systems Command
  • Newport News, VA
  • Summary You will serve as an ENGINEERING TECHNICIAN in the SUBSAFE Program Office, Engineering Department of SUPSHIP. Le...
  • 3/28/2024 12:00:00 AM

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Police Officer
  • Department of Defense
  • Newport News, VA
  • Summary You will serve as a Police Officer for the DEPARTMENT OF THE NAVY. Learn more about this agency Help Overview * ...
  • 3/26/2024 12:00:00 AM

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Before and After School Counselor
  • YMCA of the Virginia Peninsulas
  • Newport News, VA
  • Imagine being part of one of the most respected human services organizations in the world-a place where your work positi...
  • 3/26/2024 12:00:00 AM

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Police Officer
  • Department of Defense
  • Yorktown, VA
  • Summary You will serve as a Police Officer for the DEPARTMENT OF THE NAVY. Learn more about this agency Help Overview * ...
  • 3/26/2024 12:00:00 AM

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Police Officer
  • Department of Defense
  • Suffolk, VA
  • Summary You will serve as a Police Officer for the DEPARTMENT OF THE NAVY. Learn more about this agency Help Overview * ...
  • 3/26/2024 12:00:00 AM

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Member Services Representative Sub
  • Planet Fitness
  • Hampton, VA
  • Looking to pick up extra hours? Join our team! As a Member Service Representative Sub, you will have flexibility in your...
  • 3/25/2024 12:00:00 AM

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CDL Bus Driver
  • Peninsula Metropolitan YMCA
  • Hampton, VA
  • **CDL Bus Driver** Hampton Family YMCA, 1 YMCA Way, Hampton, Virginia, United States of America Req #1238 Tuesday, Febru...
  • 3/24/2024 12:00:00 AM

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Child Care Director
  • Eau Claire YMCA
  • Newport News, VA
  • - Child Care Director Location Job Description Under the supervision of the Child Care Executive and in harmony with the...
  • 3/24/2024 12:00:00 AM

Newport News is located at 37°4′15″N 76°29′4″W / 37.07083°N 76.48444°W / 37.07083; -76.48444 (37.071046, −76.484557). According to the United States Census Bureau, the city has a total area of 120 square miles (310 km2), of which 69 square miles (180 km2) is land and 51 square miles (130 km2) (42.4%) is water. The city is located at the Peninsula side of Hampton Roads in the Tidewater region of Virginia, bordering the Atlantic Ocean. The Hampton Roads Metropolitan Statistical Area (officially known as the Virginia Beach-Norfolk-Newport News, VA-NC MSA) is the 37th largest in the nation with...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Membership Director jobs
$94,170 to $131,153
Newport News, Virginia area prices
were up 1.2% from a year ago

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