Membership Director oversees an association or member organization's strategic goal-setting, implementation, and service operations to expand membership and deliver member satisfaction. Develops programs and initiatives to engage current members and recruit new ones. Being a Membership Director establishes service operational standards and policies to deliver efficient services to members. Implements web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Director uses data-driven analysis, tools, and reports to measure member satisfaction and retention and to optimize services. Typically requires a bachelor's degree. Typically reports to senior management. The Membership Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Membership Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
PRIMARY FUNCTION:
Responsible for maintaining the front counter area, providing courteous and quality customer service, and ensuring the safety of Club members. Perform administrative tasks necessary for the proper maintenance of membership records and collection of fees. Provide clerical support for Unit Director and other program staff, in a friendly and cooperative manner.
SKILLS/KNOWLEDGE REQUIRED:
· Knowledge of youth development.
· Ability to deal effectively with multi-age children.
· Ability to deal with the general public and co-workers.
· Ability to handle multiple demands from several people.
· Ability to meet deadlines within severe time constraints.
· Demonstrated ability to take responsibility for the safety and well-being of others.
· Strong communication skills, both verbal and written.
· Strong customer/client relations skills.
· Able to maintain strict confidentiality.
· Demonstrated organizational, staff and project management abilities.
· Knowledge of the mission, objectives, policies, programs and procedures of the
Boys & Girls Clubs of the Emerald Coast; and the principles and practices of a non-profit organization.
Job Type: Part-time
Pay: $13.00 - $15.00 per hour
Schedule:
Work Location: In person
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