Membership Director oversees an association or member organization's strategic goal-setting, implementation, and service operations to expand membership and deliver member satisfaction. Develops programs and initiatives to engage current members and recruit new ones. Being a Membership Director establishes service operational standards and policies to deliver efficient services to members. Implements web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Director uses data-driven analysis, tools, and reports to measure member satisfaction and retention and to optimize services. Typically requires a bachelor's degree. Typically reports to senior management. The Membership Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Membership Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
General Function:
The membership associate position is a key role at the YMCA. Under the direction of the Membership Director and consistent with the Christian mission, the Membership Associate is responsible for providing excellent service for members and guests, maintaining member access control and handling member’s questions and concerns. In addition, the incumbent will answer the telephone, register and receipt payments, and perform other various clerical duties.
Know How:
Incumbent must pass YMCA background checks and successfully complete and maintain CPR/AED and First Aid certifications or the ability to acquire them within 30 days of employment. Incumbent must be proficient in internet based software and Microsoft Office programs.; be attentive to details; be able to work with and meet deadlines, take initiative to develop and provide information and controls necessary for efficient office operations; have excellent written and oral communication skills.; have excellent human relation skills; be able to take initiative in making decisions and solving problems in the areas of assigned responsibilities.; work independently with little supervision; have the ability to multi-task and take imitative to complete the necessary; be customer service oriented; and have the ability to represent the YMCA in a mature, responsible and professional manner.
Purpose & Objectives:
Each person is employed a as staff member because the administration feels he/she will conscientiously assist in the fulfillment of the YMCA’s mission in childcare by:
Effect on End Results
The YMCA and the undersigned, mutually accept that the above job description represents our agreement as to the job to be performed.
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