Membership Director jobs in Santa Maria, CA

Membership Director oversees an association or member organization's strategic goal-setting, implementation, and service operations to expand membership and deliver member satisfaction. Develops programs and initiatives to engage current members and recruit new ones. Being a Membership Director establishes service operational standards and policies to deliver efficient services to members. Implements web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Director uses data-driven analysis, tools, and reports to measure member satisfaction and retention and to optimize services. Typically requires a bachelor's degree. Typically reports to senior management. The Membership Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Membership Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Membership Representative
  • Santa Maria Valley YMCA
  • Santa Maria, CA PART_TIME
  • POSITION SUMMARY:

    **BILINGUAL FLUENCY REQUIRED (ENGLISH & SPANISH)**

    As a Y Membership Representative, you will play a crucial role in delivering exceptional service to all members, guests, and program participants. You will be responsible for responding promptly to customer inquiries and organizational needs, and promoting Y memberships and programs to potential members.

    Your role will also include maintaining a clean, safe, and presentable facility, ensuring that all areas are well-maintained and free from hazards. As a key point of contact with members and visitors, you will need to have excellent communication and interpersonal skills, and be able to handle any issues or concerns with professionalism and empathy.

    Ultimately, as a Y Membership Representative, you will be an essential part of our team, helping to create a welcoming, inclusive environment that inspires our members to live healthier, more active lives.

    ESSENTIAL FUNCTIONS:

    • Provides exceptional service to members, guests, and program participants in person and over the phone, utilizing strong interpersonal skills to foster positive relationships and contribute to member retention.
    • Actively markets and promotes Y memberships, conducting thorough interviews and tours that are responsive to the unique needs and interests of prospective members. Demonstrates a comprehensive understanding of membership options, benefits, and policies.
    • Maintains open lines of communication with supervisor and other departments, sharing important information, responding to inquiries in a timely and professional manner, and collaborating effectively to meet shared goals.
    • Builds strong relationships with members, actively seeking to understand and support their needs, interests, and goals. Facilitates opportunities for members to connect with one another and the broader YMCA community.
    • Takes ownership of membership concerns, resolving issues promptly and effectively while keeping supervisor informed of any unusual situations or unresolved issues.
    • Demonstrates a thorough understanding of all YMCA policies related to member services, ensuring consistent and accurate application across all interactions.
    • Completes membership department projects as directed, utilizing strong organizational and time management skills to ensure timely and accurate completion.
    • Monitors facility and conducts regular rounds in the evening, ensuring a safe, clean, and welcoming environment for all members and guests.
    • Supports other department projects as directed, demonstrating a willingness to be flexible and contribute to shared goals.
    • Performs other duties as directed, demonstrating a strong work ethic and commitment to the YMCA mission and values.

    QUALIFICATIONS:

    • Demonstrates a strong commitment to the YMCA mission and values, modeling these principles in all interactions with members, guests, and colleagues.
    • Possesses strong organizational and communication skills, with a positive attitude and a passion for serving others.
    • Demonstrates the ability to relate effectively to diverse groups of people from all social and economic segments of the community, building bridges and fostering inclusive communities.
    • Bilingual (Spanish) fluency required, with the ability to communicate effectively in both English and Spanish.
    • Thrives in a fast-paced environment, demonstrating strong adaptability, flexibility, and resilience in the face of changing demands.
    • Possesses a positive and professional personality, representing the YMCA with pride and enthusiasm.
    • Demonstrates exceptional personal and telephone communication skills, with the ability to listen actively, empathize, and respond effectively to inquiries and concerns.
    • Displays a high degree of self-reliance and responsibility, taking initiative and demonstrating strong problem-solving skills.
    • Must clear a background check, ensuring compliance with YMCA safety and security policies.

    PHYSICAL DEMANDS:

    • Must be able to remain standing or sitting for extended periods of time, using good posture and body mechanics to avoid discomfort or injury.
    • Must be able to lift and carry up to 30 pounds without assistance, using proper lifting techniques and seeking assistance as needed for heavier items.
    • Must be able to work on a computer for extended periods of time, using good ergonomics to minimize the risk of strain or injury. Must also be able to lift and move papers, file folders, office supplies, and other items as needed, using proper lifting techniques and seeking assistance as needed for heavier or bulky items.
    • Must be able to navigate the physical environment of the YMCA facility, including stairs, ramps, and other obstacles, to perform job duties as required.
    • Must be able to communicate effectively with members, guests, and colleagues in person, over the phone, and via email, utilizing good hearing, vision, and speech skills.
    • Must be able to operate office equipment, such as computers, printers, copiers, and phones, with good dexterity and hand-eye coordination.
    • Must be able to work in a fast-paced environment, managing multiple priorities and deadlines while maintaining attention to detail and accuracy.
    • Must be able to work effectively with others in a team-oriented environment, demonstrating good interpersonal skills and the ability to give and receive constructive feedback.
    • Must be able to respond effectively to emergencies or critical incidents, demonstrating good judgment and the ability to remain calm under pressure.

    Job Type: Part-time

    Pay: From $16.50 per hour

    Expected hours: 10 – 29 per week

    Benefits:

    • Employee discount
    • Flexible schedule
    • Paid time off

    Shift:

    • Day shift
    • Evening shift
    • Morning shift

    Weekly day range:

    • Monday to Friday
    • Rotating weekends

    Experience:

    • Customer service: 1 year (Preferred)

    Language:

    • Spanish (Required)

    Work Location: In person

  • 14 Days Ago

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University Union Advisory Board Membership
  • Associated Students, Inc.
  • San Luis Obispo, CA OTHER
  • *Recruiting for Bailey College of Science and Mathematics*University Union Advisory Board ResponsibilitiesBoard approved April 4, 2018Student Government members have important duties and responsibilit...
  • 9 Days Ago

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Maintenance Director
  • Compass Health Inc
  • Atascadero, CA FULL_TIME
  • DescriptionNow hiring for Maintenance Director for a skilled nursing facility at Danish Care Center.We offer competitive wages and excellent benefits. The Maintenance Director position will be in a sk...
  • 23 Days Ago

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Medical Director
  • NVA
  • Arroyo Grande, CA FULL_TIME
  • Description & Requirements Sabbatical - 25% Production - Ownership Opportunity Central Coast Pet Emergency is seeking an experienced Veterinarian interested in coming onboard to lead our team as a Med...
  • 25 Days Ago

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Director Finance
  • Pacific Central Coast Health Center
  • SANTA MARIA, CA FULL_TIME
  • OverviewDignity Health’s Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton s...
  • Just Posted

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Site Director
  • Kindercare Learning Companies
  • Templeton, CA PART_TIME
  • Site Director at Champions New SitesChampions is bringing our accredited programs near you! We are seeking enthusiastic and passionate Site Directors with strong leadership skills who can elevate our ...
  • 3 Days Ago

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0 Membership Director jobs found in Santa Maria, CA area

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Business Service Coordinator I
  • Cannon Corp
  • San Luis Obispo, CA
  • You'll Come for a Job...But You'll Stay for an Exciting Career! Engineering and Designing Reliable, Responsive, Solution...
  • 3/28/2024 12:00:00 AM

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Retail Customer Service Team Member
  • Michaels Stores, Inc.
  • Santa Maria, CA
  • Store - SANTA MARIA, CA Deliver friendly customer service, help customers shop our store and find what they're looking f...
  • 3/28/2024 12:00:00 AM

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Customer Service Agent - Graveyard Shift (Work From Home)>
  • American Logistics
  • Santa Maria, CA
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive Pay / Medical, Dental, Vision / PTO / 401K - As a Customer...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Santa Maria, CA
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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FT Inbound Phone Support Agent - Work From Home>
  • Signpost
  • Santa Maria, CA
  • [Call Center / Fully Remote] - Anywhere in U.S. / $17+ per hour / Health, dental, and vision / 401k / PTO / Equipment pr...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Young Dental
  • Santa Maria, CA
  • >> Customer Service Representative Customer Service Representative Summary Title:Customer Service Representative ID:1674...
  • 3/28/2024 12:00:00 AM

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FT Customer Service Agent (Work From Home)>
  • Destinee Travel
  • Santa Maria, CA
  • [Customer Support / Remote] Anywhere in U.S. / Up to $65K per year / Extremely flexible hours - As a Customer Service Ag...
  • 3/27/2024 12:00:00 AM

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FT Customer Experience Associate - Work From Home>
  • Alma
  • Santa Maria, CA
  • [Customer Service / Remote] - Anywhere in U.S. / $23 per hour / May 21st Start Date / Health, dental and vision / 401k /...
  • 3/27/2024 12:00:00 AM

Santa Maria is a city near the Southern California coast in Santa Barbara County. It is approximately 65 miles (105 km) northwest of Santa Barbara and 150 miles (240 km) northwest of downtown Los Angeles. Its estimated 2018 population was 108,470, making it the most populous city in the county and the Santa Maria-Santa Barbara, CA Metro Area. The city is notable for its wine industry and Santa Maria-style barbecue. Sunset magazine called Santa Maria "The West's Best BBQ Town". Santa Maria is located at 34°57′5″N 120°26′0″W / 34.95139°N 120.43333°W / 34.95139; -120.43333 (34.951377, -120.433...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Membership Director jobs
$107,945 to $150,337
Santa Maria, California area prices
were up 2.5% from a year ago

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