Membership Director oversees an association or member organization's strategic goal-setting, implementation, and service operations to expand membership and deliver member satisfaction. Develops programs and initiatives to engage current members and recruit new ones. Being a Membership Director establishes service operational standards and policies to deliver efficient services to members. Implements web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Director uses data-driven analysis, tools, and reports to measure member satisfaction and retention and to optimize services. Typically requires a bachelor's degree. Typically reports to senior management. The Membership Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Membership Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
The Athol Area YMCA is looking multiple candidates for our Membership Team. We have flexible weekday morning and afternoon shifts. Must be available on weekends.
Our Membership Representative delivers excellent service to all members, guests, and program participants, Welcome and greet all members in a friendly and helpful way, Answer the telephone promptly and in a professional manner, Provide membership and program information and requirements in an accurate, friendly and courteous manner, Assist with room scheduling, Conduct interviews and/or tours to prospective members; sells memberships, Builds relationships with members; help members connect with one another and the YMCA, Handles and resolves membership concerns, Applies all YMCA policies dealing with member services, Adheres to all cash handling and reporting procedures, ensuring accurate cash balances, Attend scheduled meetings, contributing ideas and concerns and working as a team, Participate in training and other Association initiatives, Performs other duties as assigned to department.
Job Type: Part-time
Pay: From $15.00 per hour
Expected hours: No more than 30 per week
Benefits:
Schedule:
Travel requirement:
Shift availability:
Ability to Relocate:
Work Location: In person
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