Membership Manager jobs in Birmingham, AL

Overview

CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients.

Responsibilities

The Coordinator - Membership serves as the liaison between the recreation center and prospective and current members. They will process membership paperwork, actively recruit and retain members, coordinate communication and sponsorships, and collaborate with on-campus partners.

This position will work on-site at our UAB location in the heart of this urban campus. University Recreation (URec) provides fitness, wellness, and recreational opportunities for the UAB community and beyond. The Campus Recreation Center gives UAB Students and URec members the opportunity to access a large aquatic center, fitness center, studio space, indoor 36-foot-high climbing wall, four gym courts, multipurpose gym, four racquetball courts, squash court, and indoor track.

Core Responsibilities

• Provide leadership and management of the merchandise store and member services desk
• Lead adoption and utilization of member management and point of sale software; Process and audit member services paperwork and billing
• Develop and execute a new member recruitment marketing plan and member retention program
• Resolve member issues, chargebacks, and inquiries
• Responsible for the preparation, forecasting and monitoring of income and expense budgets as it relates to areas of responsibility
• Prepares and delivers required and requested reports and data to the client and CENTERS central office
• Responsible for ensuring areas of responsibility stay in line with current trends

Staff Supervision

• Hire, train, schedule and evaluate part-time staff

• Responsible for approving timecards and preparing necessary documents/reports in preparation for payroll

Site Specific

• Assist with leadership of a comprehensive employee orientation and in-service training program
• Assist with the coordination of employee recognition programs
• Complete daily deposits
• Oversee locker renewals and clean-out process

Qualifications

Education and Experience

• Bachelor’s degree in communication, marketing, advertising (or similar) required or 4 or more years of work experience
• At least 2 years of progressive experience
• Demonstrated experience within member management software

Skills and Abilities

• Leadership and supervisory abilities
• Ability to work as part of, and lead, a team that collaborates effectively with colleagues
• Entrepreneurial spirit and enthusiasm
• Analytical skills to: identify problems, assess alternatives, and render consistent, logical decisions
• Ability to thrive in an environment that values high expectations, accountability, and balanced lifestyle choices
• Current American Red Cross CPR/AED/FA certification (or willing to obtain)

Work Environment and Physical Demands

Work Environment

• Physical presence on-site at client location
• Office environment/event environment
• Moderate to loud noise
• Work within a non-smoking environment
• Must be able to work a variety of hours in order to accommodate events
• Evening/Weekend work responsibility as required

Physical Demands

• Sitting at desk or table for at least 50% of the work day
• Working in an events environment must be able to traverse throughout buildings and campus
• Regularly ascending/descending building levels and occasionally ladders or stools
• Must be able to lift, move and set up items weighing as much as 50 lbs.
• Must be able to discuss, converse with, and exchange accurate information with event patrons, staff, stakeholders, etc.

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.