Membership Manager manages an association or member organization's service operations to expand membership, deliver member satisfaction, and achieve strategic goals. Implements programs and initiatives to engage current members and recruit new ones. Being a Membership Manager follows service operational standards and policies to deliver efficient services to members. Utilizes web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Manager maintains a database or system using data collection processes, tools, and analysis to measure and report on member satisfaction and retention. Typically requires a bachelor's degree. Typically reports to a director. The Membership Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Membership Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Description
POSITION SUMMARY:
This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions, and performing various clerical duties.
ESSENTIAL FUNCTIONS:
Greet and serve members and guests
Answer telephones in a prompt courteous manner
Receipt money transactions and program sign-ups
Serve as Check-Point when needed
Other
Requirements
THIS POSITION HAS A 4:45 A.M. START TIME 2 DAYS A WEEK. THIS POSITION HAS WEEKEND HOURS REQUIRED
QUALIFICATIONS:
CERTIFICATIONS AND TRAINING REQUIREMENTS:
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