Membership Manager manages an association or member organization's service operations to expand membership, deliver member satisfaction, and achieve strategic goals. Implements programs and initiatives to engage current members and recruit new ones. Being a Membership Manager follows service operational standards and policies to deliver efficient services to members. Utilizes web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Manager maintains a database or system using data collection processes, tools, and analysis to measure and report on member satisfaction and retention. Typically requires a bachelor's degree. Typically reports to a director. The Membership Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Membership Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
The Opportunity
The Membership Manager works jointly across WBEZ & the Chicago Sun-Times (CST) with a focus on overseeing the organization’s direct mail, acknowledgments, thank you gift/benefits, engagement program, mid-level program as well as a portfolio of vendor relationships.
They are a key part of the Membership team, taking the lead on member communication, engagement and retention efforts with attention to customization by cohort: WBEZ, CST, Sustainers, Leadership Circle. This role plays an instrumental part in the development and execution of Chicago Public Media fundraising campaigns, including monthly renewal efforts and quarterly pledge drives. They are responsible for planning, budgeting and reporting in the areas mentioned above – and will have accountability for goals related to revenue, retention and engagement.
This role is varied in its responsibilities and will work alongside many CPM colleagues. Must be able to work with a diverse group of people, have great interpersonal skills and should exemplify CPM’s values:
We show up every day with passion and purpose.
We ask questions and listen with intent.
We have each other's backs.
We work hard. We have fun.
We are present in our community.
We leave proud every day.
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