Membership Manager manages an association or member organization's service operations to expand membership, deliver member satisfaction, and achieve strategic goals. Implements programs and initiatives to engage current members and recruit new ones. Being a Membership Manager follows service operational standards and policies to deliver efficient services to members. Utilizes web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Manager maintains a database or system using data collection processes, tools, and analysis to measure and report on member satisfaction and retention. Typically requires a bachelor's degree. Typically reports to a director. The Membership Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Membership Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Membership Specialist
Club Location: Moores Mill Clubhouse / 1957 Fairway Drive
Hours: Tuesday Friday / 9am 4pm
Hourly Rate/ Salary Part Time Position / Hourly
Special Requirements
Located just a few miles south of downtown Auburn, Alabama,
Moore's Mill Club is a private club
offering something for the whole family.
Moore's Mill Club is a place to spend a memorable day of golf,
or a lifetime of unforgettable memories!
About the Role:
Moores Mill Club is seeking to fill a key position on their profession team - Membership Specialist. This position will play a vital role in the Membership Department and provide staff support to other areas, as needed. This individual will be responsible for providing outstanding customer service and providing work that meets quality expectations.
Main Responsibilities:
Greet and assist current and potential members as needed, while being the point of reference for most general inquiries
Answer incoming calls and handle each matter in a timely fashion
Generate and respond to emails as appropriate
Manage Golf House Condo reservations all booking correspondences and payments
Process and reconcile member payments daily, while handling member adjustments several times monthly
Assist with the creation and distribution of some promotional content
Serve as point of contact for vendors such as signing for deliveries, issuing vendor checks, etc.
Support and facilitate the completion of regular/monthly reports
Maintain office supplies and constantly check inventory
Report to the Director of Membership & Marketing and assist with other tasks as needed
CONTACT US TO APPLY
Email careers@mooresmillclub.com or visit our www.mooresmillclub.com
MMC is a special place. We hope you have what it takes to be a part
of making memorable experiences for our members and their guests.
Candidate Requirements:
Enthusiasm for Public Relations & Marketing
Strong interpersonal and rapport building skills
High degree of multi-tasking and time management capability
Solid organizational and communication skills
Perform work with utmost honesty, integrity and professionalism
Self-motivated with initiative
Proficiency in MS Suite
Experience with Adobe Photoshop and Illustrator preferred
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