Membership Manager jobs in Detroit, MI

Membership Manager manages an association or member organization's service operations to expand membership, deliver member satisfaction, and achieve strategic goals. Implements programs and initiatives to engage current members and recruit new ones. Being a Membership Manager follows service operational standards and policies to deliver efficient services to members. Utilizes web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Manager maintains a database or system using data collection processes, tools, and analysis to measure and report on member satisfaction and retention. Typically requires a bachelor's degree. Typically reports to a director. The Membership Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Membership Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Manager, Membership Services
  • Olympia Entertainment Inc.
  • Detroit, MI FULL_TIME
  • Amaze, Inspire, Unite Job Summary: The Manager, Membership Services will manage the day-to-day processes and direction of the Membership Services Team as well as assist leadership in the build-out and execution of renewals, events, sales and recruiting. This position will work closely with our Director, Client Services to build a best-in-class Membership Services Team and provide continual training and development opportunities for the staff. They will also be responsible for managing sales campaigns, membership communication, member benefits and revenue generating events tied to existing Season Ticket Members. Key Responsibilities: Lead membership service and retention efforts and develop touchpoint campaigns, events and programs to maximize revenue. Assist with the development and planning of the Winged Wheel Nation Membership renewal campaign Maximize ticket sales revenue from current Red Wings Season Ticket Members through renewals, upgrades, add-ons, referrals and new business outreach. Oversee continual sales/service training to Membership Services Team Report KPIs measuring the success of retention campaigns; gather and provide analytics to evaluate effectiveness of strategy, initiatives and campaigns. Provide detailed retention reports on an ongoing basis, ensuring the accuracy of reports and identifying trends. Oversee the fulfillment of existing membership benefits; research and implement new benefits programs annually. Coach Membership Services Team on resolving customer complaints and providing detailed communication to all customer requests. Work with staff to develop metrics around member concerns and develop strategic long term solutions. Collaborate with Group Sales and New Business Sales to prospect and execute large scale group outings with current season ticket members. Plan and execute year-round communication plan for Winged Wheel Nation members, in collaboration with the Director, Client Services. Create monthly sales campaigns and contests to drive revenue from current membership base. Create Game Day and Event Schedule for Membership Services team and ensure that all member events are adequately staffed. Provide training for all Ticket Sales and Service Account Executives on Membership Services current topics, challenges, etc. Promote a culture of high integrity, sales performance, and accountability Establish goals and pacing for sales campaigns, and hold staff accountable to both process and results. Represent Membership Services at DTW meetings, as requested by the Director, Client Services. Minimum Knowledge, Skills and Abilities: Bachelor’s degree Minimum 3 years of relevant experience in sales and service. Excellent communication skills in customer facing settings and with colleagues Previous management and/or leadership experience preferred. Exceptional track record of developing and implementing sales strategies that have consistently met or exceeded planned objectives. Evidence of being a strategic thinker with the ability to develop and implement processes and plans. Evidence of a successful leadership track record with high ethical standards. Extensive knowledge of Provenue and Microsoft Dynamics is a plus Strong organizational skills and ability to handle multiple projects Excellent verbal and written communication skills Proficient in Microsoft Office including spreadsheet applications Ability to work in a fast-paced environment WORKING CONDITIONS: Office Environment Irregular and extended hours including nights, weekends, and holidays All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Olympia Entertainment. Olympia Entertainment is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. PRIVACY POLICY Ilitch Companies and our colleagues are committed to being the best in all that we do - whether it's providing a delicious, quality meal from Little Caesars, delivering fresh food to our Little Caesars restaurants, baking quality food products at Champion Foods, supporting world-class teams like the Detroit Red Wings and Detroit Tigers or offering unforgettable live entertainment at top-rated venues like Little Caesars Arena, the Fox Theatre, Pine Knob and other area locations. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Be part of Ilitch Sports Entertainment’s (IS E) mission to amaze, inspire and unite. Our colleagues are driven by a commitment to provide world-class sports and entertainment experiences for fans, guests and partners across multiple world-class venues. Ilitch Sports Entertainment serves as the combined business operations of the Detroit Red Wings, an 11-time Stanley Cup champion and one of the NHL’s Original Six franchises, and the Detroit Tigers, a four-time World Series champion and charter member of MLB’s American League. IS E also maintains a joint venture interest in 313 Presents, Detroit’s premier live entertainment company. The company operates such major venues as the award-winning and state-of-the-art Little Caesars Arena, home to the Red Wings and the NBA’s Detroit Pistons; Comerica Park, home of the Tigers and concerts; and the iconic Fox Theatre, one of the most historic music venues in North America. IS E also provides facility management services at Michigan Lottery Amphitheatre, Meadow Brook Amphitheatre, and Pine Knob Music Theatre – the top amphitheater in the world according to Pollstar’s 2022 Year-End Rankings.
  • 21 Days Ago

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Manager, Membership Services
  • Ilitch Sports + Entertainment
  • Detroit, MI FULL_TIME
  • Amaze, Inspire, UniteJob Summary: The Manager, Membership Services will manage the day-to-day processes and direction of the Membership Services Team as well as assist leadership in the build-out and ...
  • 1 Month Ago

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Assistant Membership Director / Weekend Manager
  • LA Fitness
  • Warren, MI FULL_TIME
  • Do you have passion for helping people with their health and wellness goals? Can you use those passions to influence others to make positive changes to their lifestyle? We are looking to bring on a hi...
  • 2 Days Ago

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Restaurant Manager
  • Restaurant General Manager
  • Warren, MI FULL_TIME
  • Burger King believes in the importance of flexibility for employers and employees alike, and we believe that our employees are our greatest asset. We treat our people with respect and honesty and are ...
  • 10 Days Ago

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Membership clerk
  • Costco Wholesale Corporation
  • Roseville, MI FULL_TIME
  • Job Description Processes member sign ups, renewals and added cards. Instructs members and potential members about membership, warehouse and credit programs. Assists members regarding item availabilit...
  • Just Posted

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Membership coordinator
  • NCFDD
  • Detroit, MI FULL_TIME
  • If you have great communication skills, enjoy interacting with customers, enjoy program coordination, and would enjoy working for one of the best companies in Detroit - please read on! About the NCFDD...
  • Just Posted

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0 Membership Manager jobs found in Detroit, MI area

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Sales Ex - COE – Client Success - Advanced Analytics Manager
  • Accenture
  • Detroit, MI
  • Organization: Corporate Functions/Sales Excellence - COE Location: US Negotiable Accenture is a leading global professio...
  • 4/24/2024 12:00:00 AM

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Greeter
  • Walmart
  • Detroit, MI
  • **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
  • 4/24/2024 12:00:00 AM

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Director of Patient Services Surgical Suite FT Rotate
  • Dmc Children's Hospital Of Michigan
  • Detroit, MI
  • Childrens Hospital of Michigan is an international leader in pediatric and adolescent medicine. Surgical services includ...
  • 4/23/2024 12:00:00 AM

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Customer Service Representative III - Buildings, Safety Engineering and Environmental Department
  • City of Detroit
  • Detroit, MI
  • Customer Service Representative III - Buildings, Safety Engineering and Environmental Department Print (https://www.gove...
  • 4/23/2024 12:00:00 AM

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Membership Coordinator
  • NCFDD
  • Detroit, MI
  • If you have great communication skills, enjoy interacting with customers, enjoy program coordination, and would enjoy wo...
  • 4/22/2024 12:00:00 AM

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Operations Manager
  • BasBlue
  • Detroit, MI
  • Mission Statement: BasBlue is a non-profit organization, made possible by The BasBlue Foundation, dedicated to advancing...
  • 4/22/2024 12:00:00 AM

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Customer Service Associate
  • Boundless Promotions
  • Hamtramck, MI
  • We are on the search for hard-working individuals that are looking for a great entry-level Customer Service Associate po...
  • 4/22/2024 12:00:00 AM

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EV Service Harvesting Manager - Ford Customer Service Division
  • Ford
  • Dearborn, MI
  • Job Description We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves an...
  • 4/21/2024 12:00:00 AM

Detroit (/dɪˈtrɔɪt/, locally also /ˈdiːtrɔɪt/; French: Détroit, lit. 'strait') is the largest and most populous city in the U.S. state of Michigan, the largest United States city on the United States–Canada border, and the seat of Wayne County. The municipality of Detroit had a 2017 estimated population of 673,104, making it the 23rd-most populous city in the United States. The metropolitan area, known as Metro Detroit, is home to 4.3 million people, making it the second-largest in the Midwest after the Chicago metropolitan area. Regarded as a major cultural center, Detroit is known for its co...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Membership Manager jobs
$70,399 to $94,317
Detroit, Michigan area prices
were up 1.2% from a year ago

Membership Manager in Gastonia, NC
You can then assign the role to a user and they will be able to manage your Paid Memberships Pro settings, but nothing else.
December 28, 2019
Membership Manager in Beaumont, TX
But now, his membership management software cuts out nearly all these steps.
December 24, 2019
Membership Manager in Santa Ana, CA
Duties will include the development, maintenance and implementation of an accurate CRM system, all membership administration processes from new member applications to monthly subscription renewals to interrogating membership data and reporting.
December 11, 2019