Membership Manager jobs in Greenville, SC

**THIS POSITION REQUIRES flexible availability Monday through Sunday during regular operating hours**

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Associate at Foothills Area YMCA maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Membership Associate responds to member and guest needs and promotes memberships and programs.

OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

1. Works well in a busy environment serving members, volunteers, and the community.

2. Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.

3. Maintains cleanliness and organization of the lobby area.

4. Conducts tours responsive to the needs of prospective members; sells memberships and programs.

5. Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y.

6. Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community in a courteous and friendly manner.

7. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.

8. Applies all YMCA policies dealing with member services.

9. Monitors the facility as required.

10. Other duties as assigned by the supervisor, including but not limited to making calls and sending member emails.

LEADERSHIP COMPETENCIES:

• Communication & Influence
• Engaging Community
• Welcoming
• Thriving under pressure

MINIMUM QUALIFICATIONS:

• Availability for a flexible schedule during regular operating hours Monday through Sunday
• Previous customer service, sales or related experience.
• CPR/AED and First Aid Certifications required within 60 days of hire.
• Excellent interpersonal, problem-solving, and communication skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community
• Intermediate knowledge of computers and database management systems.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are associated with those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• The employee frequently is required to sit and reach, and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.