Membership Manager manages an association or member organization's service operations to expand membership, deliver member satisfaction, and achieve strategic goals. Implements programs and initiatives to engage current members and recruit new ones. Being a Membership Manager follows service operational standards and policies to deliver efficient services to members. Utilizes web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Manager maintains a database or system using data collection processes, tools, and analysis to measure and report on member satisfaction and retention. Typically requires a bachelor's degree. Typically reports to a director. The Membership Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Membership Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Description
The Membership Specialist is responsible for the development and execution of programs and membership engagement, retention, and sales activities. Using an interview format, the membership specialist assesses the individual needs, wants and interests of each potential participant and/or member and matches them to YMCA childcare, youth programs and membership. Enthusiastically explains the benefits of YMCA childcare, youth programs and memberships and effectively closes the sale. Provides a point of contact for parents, program participants and members and performs retention activities.
To model, practice and carry out the Y core values of Caring, Honesty, Respect and Responsibility.
Essential Functions:
MEMBERSHIP/REGISTRATION DESK DUTIES:
PARTICIPANT/MEMBERSHIP ENGAGEMENT:
MEMBERSHIP SALES:
MEMBERSHIP RETENTION:
MEMBERSHIP ACCOUNT MAINTENANCE:
This job description may not be all inclusive and employees are expected to perform all other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.
Requirements
Entry Requirements:
*Required within 30 days of employment or first available training.
Physical/Mental Requirements:
All candidates must have reliable transportation. Any job offer will be contingent on passing a rigorous criminal history background check.
0 Membership Manager jobs found in Salem, OR area