Membership Manager manages an association or member organization's service operations to expand membership, deliver member satisfaction, and achieve strategic goals. Implements programs and initiatives to engage current members and recruit new ones. Being a Membership Manager follows service operational standards and policies to deliver efficient services to members. Utilizes web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Manager maintains a database or system using data collection processes, tools, and analysis to measure and report on member satisfaction and retention. Typically requires a bachelor's degree. Typically reports to a director. The Membership Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Membership Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
General Function:
The membership associate position is a key role at the YMCA. Under the direction of the Membership Director and consistent with the Christian mission, the Membership Associate is responsible for providing excellent service for members and guests, maintaining member access control and handling member’s questions and concerns. In addition, the incumbent will answer the telephone, register and receipt payments, and perform other various clerical duties.
Know How:
Incumbent must pass YMCA background checks and successfully complete and maintain CPR/AED and First Aid certifications or the ability to acquire them within 30 days of employment. Incumbent must be proficient in internet based software and Microsoft Office programs.; be attentive to details; be able to work with and meet deadlines, take initiative to develop and provide information and controls necessary for efficient office operations; have excellent written and oral communication skills.; have excellent human relation skills; be able to take initiative in making decisions and solving problems in the areas of assigned responsibilities.; work independently with little supervision; have the ability to multi-task and take imitative to complete the necessary; be customer service oriented; and have the ability to represent the YMCA in a mature, responsible and professional manner.
Purpose & Objectives:
Each person is employed a as staff member because the administration feels he/she will conscientiously assist in the fulfillment of the YMCA’s mission in childcare by:
Effect on End Results
The YMCA and the undersigned, mutually accept that the above job description represents our agreement as to the job to be performed.
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