Membership Manager manages an association or member organization's service operations to expand membership, deliver member satisfaction, and achieve strategic goals. Implements programs and initiatives to engage current members and recruit new ones. Being a Membership Manager follows service operational standards and policies to deliver efficient services to members. Utilizes web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Manager maintains a database or system using data collection processes, tools, and analysis to measure and report on member satisfaction and retention. Typically requires a bachelor's degree. Typically reports to a director. The Membership Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Membership Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Description
About Us:
The Pickleball Club, headquartered in Sarasota, FL is a developer of premier membership based one of a kind indoor pickleball clubs in the state of Florida. The Company is well underway with its plans to develop 15 facilities across the state of Florida with its strategy to take advantage of the significant unmet demand for quality indoor sports facilities across Florida. Our first state-of-the-art facility is now open and operating in Lakewood Ranch.
TPC is a new exclusive private club experience for pickleball enthusiasts of all levels. TPC prides itself on providing world-class facilities and service to our members and their guests. TPC is a full-service club with 12 indoor pickleball courts, 2 outdoor covered courts, and 2 bocce courts. We offer a suite of member benefits including member concierge services, engaging member events and in-house instructional professionals. Pickleball is the fastest growing sport in the United States and TPC is the leader in the market.
Position Summary
The Membership Manager will be responsible for all club concierge and membership duties and oversee all responsibilities related to the membership and concierge team. This person will be responsible interviewing, hiring, and training new club concierge members and will be the first point of contact for any member escalations at the concierge desk. . The concierge team will warmly greet members and their guests, answer their questions, and correctly direct incoming phone calls to the appropriate staff personnel. This individual will also manage the Marketing Specialist who is responsible for member communication and social media, and the Events Coordinator who arranges for a variety of events held at the club.
We are looking for an energetic, organized, and self-motivated team player with the ability to provide exceptional hospitality service for our members and their guests. We are looking for a service professional with the ability to proactively anticipate the needs of our members and provide each member with personalized service based upon their needs. The Membership Manager will be responsible for ensuring the highest level of member and guest satisfaction by offering prompt, professional, courteous, and dedicated service. They are responsible for and dedicated to providing recognition, satisfaction, and value to the members and their guests while continuously improving efficiency, accuracy, productivity, and standards of service. They will promote club membership, programs, and services whenever the opportunity is presented.
Our first and foremost objective is ensuring our members, and their guests have an outstanding Club experience.
Job Type
Full-Time
Morning, Afternoons, Evenings and Weekends
Summary:
Membership Manager is responsible for overseeing all aspects of the concierge desk operations at The Pickleball Club. The Membership Manager will work closely with the Membership Director to generate revenue by actively engaging guests, providing club tours, attending promotional events, and following up with prospects to enroll them in The Pickleball Club as new members. The role involves a combination of managerial, administrative, customer service duties, and earning new members. Here's a summary breakdown of responsibilities:
A successful Membership Manager needs strong leadership, excellent communication skills, the ability to multitask, and a commitment to delivering exceptional customer service. They should also be adept at handling various software systems used in the hospitality industry and have a good understanding of the overall club or property management operations.
Requirements
Primary Responsibilities:
Qualifications, Education and Experience
Reporting: The Membership Manager reports to the General Manager
Requirements:
The functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change, or rescind the work of different assignment positions. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
EEO Statement:
The Pickleball Club is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
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