Membership Manager jobs in Tacoma, WA

Membership Manager

Hiring Range: $22-$26 / hour
Position Range: $22-$29 / hour

The Membership Manager is accountable for overseeing and implementing all aspects of the membership program including acquisition, retention, and stewardship through development of strategic promotional plans, membership appeals, and special cultivation events. Works with Museum staff to design and implement programs, policies, and procedures for membership activities; develops and implements strategic membership plans that include membership acquisition (direct-mail, online memberships, brochure development, promotional opportunities, off-site sales, etc.), membership renewals (appeal letters, renewal timing/testing/analysis, reporting, incentives, and renewal packaging), membership reporting, fulfillment, benefits and dues, membership participation, and membership communication.

The role also has oversight and responsibility for the Museum’s donor database and works closely with departments and admissions staff to maintain the database, generate a wide variety of gift reports, event invitation lists, membership reports and research.

The Membership Manager communicates in a friendly, professional, and helpful manner and manages responses to member inquiries on a timely basis and serves as the liaison for members.

Specific Job Functions
Membership - 45%

• Develop and implement plans to stabilize and increase the member base for both general and Circles members; plan and coordinate annual member event calendars, conduct member campaigns, etc.
• Develop budgets for membership revenue and expense, and track and report progress against the budget.
• Maintain Membership renewal process – includes printing, stuffing and mailing membership renewal letters
• Maintain paid Membership processing – entering member information, creating thank you letters, printing cards/guest passes, and mailing packets in a timely manner
• Track and provide new employee and Trustee memberships. Provide renewals as needed.
• Work with Marketing Department to market membership benefits and events onsite at the museum and across various social media and online platforms

Development - 40%

• Manage gift entries, constituents information, and organization profiles in RENEXT. Log entries from Check Logs (Grants, Events, Major Gifts, Membership, etc.) in timely and accurate manner
• Use database software to track membership activity, create reports, generate renewals, and mail acknowledgments.
• Run fundraising reports to track giving levels, renewal rates, recurring gifts, and other key metrics for donor analysis.
• Coordinate mailings using the donor database including membership acquisitions and renewals, event invitations, broadcast emails, correspondence, and donor appeals (Annual Fund, Major gifts, BATC, endowment, etc.).
• Manage, implement, and track two Annual Gift Campaigns: Year-End Annual Fund and Spring Appeal
• Monitor and track printing materials (letterhead, renewal letters, envelopes etc) for membership and development department. Work with Marketing to reorder.
• Troubleshoot problems, improve overall processes, and meet deadlines during periods of heavy gift volume.

Events - 10%

• Work with Events Manager to develop, plan, and carry out a full calendar of general member and Circle member events
• Work with Events Manager to effectively communicate event needs, processes, and show flows to all departments
• Track event attendance and create event audits for each member offering

Additional Support - 5%

• Assist with major Development fundraisers and events
• Additional duties as assigned in support of the Museum

Qualifications

Education and Experience: Bachelor’s degree or equivalent experience. Three years of development, marketing, or sales experience with an emphasis on creating, managing, and expanding a membership base.

Skills

• Strong verbal and written communication skills in English.
• Competency with donor management or constituent relationship management systems; experience with Blackbaud Raiser’s Edge preferred.
• Strong organizational skills, including high attention to detail and accuracy.
• Self-sufficient in routine office tasks.
• Experience of working in a non-profit organization is preferred.
• Ability to handle confidential information appropriately.
• Ability to manage multiple projects simultaneously; function independently; identify and set priorities.
• Suited for a fast-paced, high-energy work environment

Equity and Inclusion

Demonstrate the initiative to learn and enhance skills that promote anti-racism, cultural competency, and an understanding of oppression and its impact

Participate in intentional learning efforts, including events relating to understanding institutional racism and building cultural competency

Peak Performer Commitments

• We care about our vision and know we are making a difference through our work
• We value individual contribution and the power of team
• We build relationships that drive desired results

Museum of Glass Mission

• Ignite Creativity
• Fuel Discovery
• Enrich Lives Through Glass and Glassmaking

Essential Physical Skills

This position is regularly required to stand and sit for periods of time; use hands to finger, handle, or feel; use a computer keyboard and screen; and speak or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds unassisted. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Occasional weekend and evening work are required.

Environmental Conditions

Generally, in an office environment with occasional visits to external environments. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Qualifications

Education and Experience: Bachelor’s degree or equivalent experience. Three years of development, marketing, or sales experience with an emphasis on creating, managing, and expanding a membership base.

Skills

• Strong verbal and written communication skills in English.
• Competency with donor management or constituent relationship management systems; experience with Blackbaud Raiser’s Edge preferred.
• Strong organizational skills, including high attention to detail and accuracy.
• Self-sufficient in routine office tasks.
• Experience of working in a non-profit organization is preferred.
• Ability to handle confidential information appropriately.
• Ability to manage multiple projects simultaneously; function independently; identify and set priorities.
• Suited for a fast-paced, high-energy work environment

Equity and Inclusion

Demonstrate the initiative to learn and enhance skills that promote anti-racism, cultural competency, and an understanding of oppression and its impact

Participate in intentional learning efforts, including events relating to understanding institutional racism and building cultural competency

Peak Performer Commitments

• We care about our vision and know we are making a difference through our work
• We value individual contribution and the power of team
• We build relationships that drive desired results

Museum of Glass Mission

• Ignite Creativity
• Fuel Discovery
• Enrich Lives Through Glass and Glassmaking

Essential Physical Skills

This position is regularly required to stand and sit for periods of time; use hands to finger, handle, or feel; use a computer keyboard and screen; and speak or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds unassisted. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Occasional weekend and evening work are required.

Environmental Conditions

Generally, in an office environment with occasional visits to external environments. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Disclaimer:

This job description is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All MOG employees may be required to perform duties outside of their normal responsibilities from time to time, as needed, to meet the ongoing needs of the organization.