Membership Manager jobs in Toledo, OH

Be a difference maker, with the YMCA of Greater Toledo. We are a Cause Driven community of collaborative, bold, fun, dedicated individuals, whose passion is the many people we guide, teach, and protect every day. As leaders in the health and wellness field, we’re making a strong, lasting, positive impact on our community. Here, you’ll find a dynamic environment and culture that is open, friendly, welcoming, and collaborative. Are you ready to be an inspiring, innovative force that prepares people for success? Their future begins now. And so does yours.

Regardless of your role with us, you’ll find so many things to love when you become part of our team. There’s our fun, challenging work environment. There’s the awesome team and supportive organization. You’ll find that everyone in YMCA of Greater Toledo has the same goal: to prepare people for success and inspire them to be lifelong learners. Flexible, Creative, Fun, Nurturing, Positive …we’re not just saying it. You’ll find these things being demonstrated here, every day.

The Membership Director is responsible of overall supervision and leadership of membership operations for the Fort Meigs YMCA. The Membership Director is responsible for revenue and membership growth/retention, fiscal management, financial development, hiring, training and supervision of the member service staff. The position is responsible for demonstration of YMCA leadership competencies to ensure the mission, purpose, image and core values of the YMCA is conveyed. In addition, responsibilities entail membership campaigns, member engagement with new and existing members along with community relationship.

Associate's degree from an accredited university or equivalent experience. The Membership Director should have a minimum of 5 years of experience in customer service systems, procedures, and guidelines; customer service and sales experience strongly desired. A minimum of 2 years’ supervisory experience is preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Motivate and train staff to improve membership and member retention.

· Meet and exceed monthly and yearly branch goals for new membership, retention cancelations and renewals.

· Build relationship with members, program participants and community partners.

· Implement and evaluates all aspects of the membership function of the Branch, in accordance with the YMCA of Greater Toledo guidelines.

· Ensure daily member questions and requests are handled in efficient and timely manner.

· Work closely with Branch Administrator and Member Service Associates to ensure membership paperwork is obtained and processed accurately to meet the organizations goal.

· Maintains a working knowledge of membership types and rate structures; including short-term membership and membership payment.

· Maintain confidentiality of sensitive personal and financial data for each member.

· Maintain the filing system that meets the organization standards.

· Utilize the Y Improvement Model to effectively carry out tasks by using SMART goals

· Monitoring and enforcing membership policies and procedures.

· Ensure all staff are properly trained and on an ongoing basis.

· Manage the accuracy and productivity of day-to-day activities of the membership process.

· Assist in selling memberships and programs by proactively engaging in conversations on the benefits of YMCA memberships and programs.

· Develops effective working relationships with service groups, community organizations, and companies, including making presentations.

· Serve as direct supervisor of Membership Team at the branch. Ensure proper coverage and hiring of Member Service Associates.

· Practice strong fiscal stewardship in the execution of financial and membership policies and procedures.

· Actively participate in the Annual Scholarship Campaign by helping to raise dollars toward the branch goal.

· Respond to emergency situations by adhering to the safety policies and procedures set for the Association.

· Perform other duties assigned.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to sit and reach, and must be able to move around the work environment. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. The noise level in the work environment is usually moderate. Sufficient strength, agility and mobility to perform essential functions of position and to supervise program activities.