Men's Athletics Director jobs in Des Moines, IA

Title: Director of Ticket Operations (Athletics) - 999452

Position Number: 999452

Unit/Department: Athletic Business/Ticket Office

FTE: Full-time

Salary: Commensurate with experience and qualifications of the selected candidate

Review of Applications Begins:

A review of applications will begin immediately. This position will remain open until filled.

Special Instructions to Applicants:

Applicants are asked to complete the online application and attach a resume and cover letter. Successful candidates must complete the background and reference check process.

If you have any questions about this position, the application process, or working at Drake, please contact us at jobs@drake.edu.

Department Summary:

Drake University's Athletics Department competes in the Missouri Valley Conference at the NCAA Division I level. Bulldog student-athletes thrive in the classroom and their respective field of play. Drake Athletics sport programs are considered Des Moines’ Hometown Team.

The department culture is predicated on a common value statement known as The Bulldog Way written by coaches, staff, and student-athletes. This intentional commitment to a championship culture is led by integrity, excellence, wanting the best for and best from one another, and aspiring to greatness provides a foundation for student-athletes, coaches, and athletics staff to study, work, and play.

Job Summary:

Drake University's Athletics Department is searching for a new member to lead and coordinate Ticket Operations.

The Director of Ticket Operations oversees all ticketing operations for the Department of Athletics including the Drake Relays, and provides leadership for ticketing staff.

The position will lead the Ticket Office customer service model including ticket office staffing, communication, and fan engagement. This individual will work closely with the Athletics department staff to develop and implement ticket sales strategies that will drive attendance and increase revenue to improve the student-athlete experience at Drake. The position will also work closely with the Bulldog Club fundraising staff to assist efforts to grow the Bulldog Club and gifts to Drake Athletics by assisting with the allocation of donor benefits, and assisting with special event ticket processing.

The ideal candidate will have demonstrated examples of exemplary customer service, integrity, and the ability to develop relationships with ticket holders, donors and fans. This position is eligible for a customized work arrangement including periods of remote work in coordination with area manager.

Minimum Qualifications:

• Bachelor’s degree
• Effective communication skills and ability to interact with a wide variety of constituents
• Demonstrated history of strong interpersonal communication skills, organizational skills, customer service mindset
• Desire and ability to successfully work as part of a team

Preferred Qualifications:

• Two or more years ticket operations experience
• Experience in athletics and/or higher education

Job Duties:

30% - Responsible for the operation of the athletic ticket office which includes but not limited to ticket processing, billing and collection from ticketholders, database management and processing of normal ticket office business functions. - (Essential)

15% - Lead the Ticket Office customer service model including ticket office staffing, communication, and fan engagement. - (Essential)

10% - Record and reconcile cash disbursements entries; review voids and refund items for journal records as well as for bank reconciliations. - (Essential)

10% - Build relationships with season ticket holders, Bulldog Club members and general public. - (Essential)

10% - Assist in developing and implementing sport-specific ticket promotion plans, which may include ticket campaigns. - (Essential)

5% - Act as primary liaison with ticketing vendors. - (Essential)

5% - Develop lead generation efforts for season, individual game and group sales ticket plans. - (Essential)

5% - Ensure confidentiality of all documents and records maintained in the ticket office and online systems. - (Essential)

5% - Oversee the hiring, training and supervision of Ticket Office staff. - (Essential)

5% - Perform other duties, as assigned. - (Essential)