Merchant Card Customer Service Manager jobs in Augusta, GA
Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Recently Added Merchant Card Customer Service Manager jobs
FT Assistant Manager Customer Service
- Food Lion
-
Aiken, SC
FULL_TIME
-
Address: USA-SC-Aiken-786 Silver Bluff Rd Sw
Store Code: Store 00589 Front End (7212626)
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
PRIMARY PURPOSE
Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.
DUTIES AND RESPONSIBILITIES
• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable
• Hire, train, and develop associates to meet department needs
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or
exceed customers’ expectations
• Control store expenses through proper ordering, care for supplies and equipment
• Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
• Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times
• Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn’t stall the execution of delivering expected outcomes
• Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
• Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses
• Ensure proper control of all store funds and company assets
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Record and report all associate and customer accidents in accordance with established Food Lion procedures
• Ensures compliance with local, state and federal regulations
• Adheres to all company guidelines, policies and standard practices
• Maintains security standards
• Successfully complete Computer Based Training (CBT) and Training guide
• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
• Performs all other duties as assigned
QUALIFICATIONS
• A high school graduate or equivalent preferred
• Ability to lead and manage a team
• Strong understanding of store operations and merchandising techniques preferred
• Excellent interpersonal, organizational, communication and customer service skills
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation
PHYSICAL REQUIREMENTS
• Ability to use computers, smart devices, and other communication systems required to perform job functions
• Ability to use hand held computers for orders, mark downs, scan outs, and inventory
• Stand 100% of the time, frequently walking short distances
• Ability to push or pull up to 2000 pounds using a pallet jack or float
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
• Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to check invoices, dates, and other written documents
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
Job Requisition: 281245_external_USA-SC-Aiken - Just Posted
Customer Service-Self Storage Manager
- Public Storage
-
Augusta, GA
FULL_TIME
- Company DescriptionPublic Storage is the self-storage industry leader and we are Hiring Now!Earn $13.00 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time S...
- 3 Days Ago
Cleaner
- Aware Manager
-
Augusta, GA
FULL_TIME,PART_TIME,CONTRACTOR
- Cleaner We are looking for a Cleaner to take care of our facilities and carry out cleaning and maintenance duties. The goal is to keep our building in a clean and orderly condition. Responsibilities C...
- 25 Days Ago
Customer Service
- Chick-fil-A | Peach Orchard Road
-
Augusta, GA
FULL_TIME
- We're looking for our next great Front of House Team Members! The advertised rate of $14/hr is for full-time team members (35 hours/week); pay rate for part-time or limited availability will be adjust...
- 1 Day Ago
Customer Service
- Chick-fil-A | Washington Rd-Mullins Crossing
-
Evans, GA
FULL_TIME
- We're looking for our next great Front of House Team Members! The advertised rate of $14/hr is for full-time team members with availability for Monday-Saturday 6am-4pm (32 hours/week); pay rate for pa...
- 5 Days Ago
Customer service
- Long John Silver's
-
Thomson, GA
FULL_TIME
- The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you appl...
- 25 Days Ago
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0 Merchant Card Customer Service Manager jobs found in Augusta, GA area
PT Sales Associate Cashier
- Food Lion
-
Augusta, GA
- Address: USA-GA-Augusta-365 S. Belair Rd Store Code: Store 02860 Front End (7238585) Food Lion has been providing an eas...
- 4/24/2024 12:00:00 AM
Greeter
- Walmart
-
Augusta, GA
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/24/2024 12:00:00 AM
PT Sales Associate Cashier- Mid or Closing Shift
- Food Lion
-
Saluda, SC
- Address: USA-SC-Saluda-605 Travis Avenue Store Code: Store 02822 Front End (7237538) Food Lion has been providing an eas...
- 4/23/2024 12:00:00 AM
2022 Customer Experience Manager - Consumer
- Cuttingedgetraining
-
Augusta, GA
- Job Description - 2022 Customer Experience Manager - Consumer (293060) **Job Description** 2022 Customer Experience Mana...
- 4/22/2024 12:00:00 AM
Customer Service Sales Specialist
- InsuraTec Services Group
-
Augusta, GA
- Customer Service Sales Specialist Location: Remote (Work From Home) Key Responsibilities: Provide outstanding customer s...
- 4/22/2024 12:00:00 AM
Licensed Wealth Services Administrator
- Queensborough National Bank and Trust Co.
-
Augusta, GA
- Support wealth team by providing support to administrative office duties as well as collaborating, developing and deploy...
- 4/22/2024 12:00:00 AM
Night-time Customer Experience Manager
- Michaels Stores
-
Augusta, GA
- Night-time Customer Experience Manager page is loaded **Night-time Customer Experience Manager** **Night-time Customer E...
- 4/21/2024 12:00:00 AM
Food Service Associate - Store #117
- Parker's Kitchen
-
North Augusta, SC
- Food Service Associate Job Description At Parker's, we believe our company is only as successful as our team. That's why...
- 4/20/2024 12:00:00 AM
About Augusta, Georgia
Augusta is located on the Georgia/South Carolina border, about 150 miles (240 km) east of Atlanta and 70 miles (110 km) west of Columbia. The city is located at 33°28′12″N 81°58′30″W / 33.47000°N 81.97500°W / 33.47000; -81.97500 (33.470, −81.975).
According to the United States Census Bureau, the Augusta–Richmond County balance has a total area of 306.5 square miles (793.8 km2), of which 302.1 square miles (782.4 km2) is land and 4.3 square miles (11.1 km2) (1.42%) is water.
Augusta is located about halfway up the Savannah River on the fall line, which creates a number of small falls on the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$49,177 to $75,445
Augusta, Georgia area prices
were up 1.5% from a year ago
were up 1.5% from a year ago