Merchant Card Customer Service Manager jobs in Avondale, AZ
Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Recently Added Merchant Card Customer Service Manager jobs
Credit Card Customer Service
- Discover Financial Services
-
Phoenix, AZ
OTHER
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Discover. A brighter future.
We offer 100% remote, combo, or on site - it’s your choice!
And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a monthly internet reimbursement of $60.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic!
Our next classes start in April of 2024
We’ve got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours:
12:00 PM - 1:00 PM EST (OH, DE, MD, NJ, PA)
10:00 AM - 11:00 AM MDT (Utah)
9:00 AM - 10:00 AM MST (Arizona)
Note: Shifts are Monday - Friday with weekends as assigned .
What You’ll Do
Responsible for handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts and procedures.
Navigates a computerized system for responding and/or troubleshooting to customer questions.
Must have excellent verbal communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.
Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
If working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired connection is required.
We’ll provide you with all the equipment you need! Monitors, laptop, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!
How You’ll Do It
Assists over 100 customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat.
Brings empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processes credit line increase and decrease requests.
Leverages 2 standard screens, verbatim scripts and procedures.
Utilizes multiple systems to respond to, troubleshoot and document customer inquiries.
Builds the Discover Financial brand by providing industry-leading care and innovative solutions.
Bonus Points If You Have
H.S. Diploma or GED
1 years of Customer Service experience
#INDDFS
#ZRDFS
#Remote
#BI-Remote
A credit screening may be required for some roles within Discover Home Lending.
Application Deadline: The application window for this position is anticipated to close on Mar-03-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation: The base pay for this position generally ranges between $17.00 to $18.98. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:
Paid Parental Leave
Paid Time Off
401(k) Plan
Medical, Dental, Vision, & Health Savings Account
STD, Life, LTD and AD&D
Recognition Program
Education Assistance
Commuter Benefits
Family Support Programs
Employee Stock Purchase Plan
Learn more at MyDiscoverBenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights) - 25 Days Ago
Customer Service Representative - Part Time
- Williams-Sonoma Inc. Customer Care Centers
-
Phoenix, AZ
PART_TIME
- Williams-Sonoma Inc. Customer Service Representatives – Work from Home in Arizona! Now hiring part-time staff until July 2024 Why you and why us? Who are our Customer Service Representatives? They are...
- 28 Days Ago
Probe Card Service Technician
- STAr-Edge Technologies, Inc.
-
Phoenix, AZ
FULL_TIME
- includingProbe Card Service Technician Job Description The Probe Card Service Technician will work in partnership with the customer and management team to provide on and off-premises customer support....
- 16 Days Ago
Merchant Services Outside Sales Account Manager
- Betterpay LLC
-
Phoenix, AZ
PART_TIME,FULL_TIME
- About UsBetterpay, LLC is a leading provider of Merchant Acquiring and Payments Solution. Our main processing partner is Paysafe.Betterpay is a Registered Independent Sales Organization registered wit...
- 25 Days Ago
Service Manager
- Hobart Service
-
Phoenix, AZ
FULL_TIME
- Company Description Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,70...
- 21 Days Ago
Representative, Customer Service
- Service Champions Inc
-
Phoenix, AZ
FULL_TIME
- ProSkill Services is a well-established and growing residential service company whose goal is to make our customers happy. We do it by performing all aspects of plumbing, heating, and air conditioning...
- 15 Days Ago
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0 Merchant Card Customer Service Manager jobs found in Avondale, AZ area
Customer Service Manager
- Pavilions Store (101 & Indian Bend)
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Scottsdale, AZ
- 8959 E Talking Stick Way Scottsdale Arizona, 85250, +1 (480) 3987643 Position Description: Responsible for the oversight...
- 4/18/2024 12:00:00 AM
Customer Service Manager
- Ray & Rural Store (Ray & Rural)
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Chandler, AZ
- 4949 W. Ray Rd. Chandler Arizona, 85226, +1 (480) 3987642 Position Description: Responsible for the oversight, leadershi...
- 4/16/2024 12:00:00 AM
Customer Service Manager
- Grandview Store (59th Ave & Camelback)
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Glendale, AZ
- 5836 W Camelback Rd Glendale Arizona, 85301, +1 (602) 2163931 Offered Pay: $17/hr., Position Description: Responsible fo...
- 4/16/2024 12:00:00 AM
Customer Service Manager
- Melrose Store (W. Indian School Rd. & S. 7th Ave)
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Phoenix, AZ
- 725 W. Indian School Phoenix Arizona, 85013, +1 (602) 2163911 Position Description: Responsible for the oversight, leade...
- 4/9/2024 12:00:00 AM
Customer Service Manager
- South Mountain Store (19th Ave & Baseline)
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Phoenix, AZ
- 1980 W Baseline Rd Phoenix Arizona, 85041, +1 (602) 2163901 Pay Offered: $17/hr., Position Description: Responsible for ...
- 4/4/2024 12:00:00 AM
Customer Service Manager
- Warner Store (Warner & McQueen)
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Gilbert, AZ
- 1500 W Warner Rd Gilbert Arizona, 85233, +1 (480) 5304712 Offered Pay: $17/hr., Position Description: Responsible for th...
- 4/1/2024 12:00:00 AM
Customer Service Manager
- 48th Street Store (S. 48th St & Baseline)
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Tempe, AZ
- 2700 W. Baseline Tempe Arizona, 85283, +1 (480) 3987649 Offered Pay: $17/hr., Position Description: Responsible for the ...
- 3/25/2024 12:00:00 AM
Customer Service Manager
- Maricopa Store (Maricopa, Arizona)
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Maricopa, AZ
- 20595 North John Wayne Pkwy Maricopa Arizona, 85139, +1 (520) 3487585 Position Description: Responsible for the oversigh...
- 3/4/2024 12:00:00 AM
About Avondale, Arizona
Avondale is a city in Maricopa County, Arizona, United States, adjacent to Phoenix. According to the 2017 U.S. Census estimates, the population of the city is 84,025.
Avondale, incorporated in 1946, experienced rapid residential and commercial growth in the years since 1980. Once primarily a sparsely populated farming community with many acres of alfalfa and cotton fields, Avondale has transformed into a major bedroom suburb for Phoenix. Several major residential subdivisions and shopping centers have recently been built on former farmland, many adjacent to Interstate 10.[citation needed]
Phoe...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$52,367 to $80,339
Avondale, Arizona area prices
were up 2.2% from a year ago
were up 2.2% from a year ago