Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
```Job Overview:
We are seeking a highly organized and experienced Front of House Manager to join our team. As the Front of House Manager, you will be responsible for overseeing the daily operations of our restaurant and ensuring exceptional customer service. If you have a passion for the food industry and enjoy leading a team, we would love to hear from you!
Responsibilities:
- Supervise and manage all staff
- Train new employees on restaurant policies, procedures, and customer service standards
- Ensure that all guests receive prompt and friendly service
- Monitor dining room activity to ensure efficient seating and wait times
- Handle customer complaints and resolve any issues in a timely manner
- Collaborate with the kitchen staff to ensure smooth communication and efficient food service
- Oversee inventory management, including ordering supplies and monitoring stock levels
- Maintain cleanliness and organization of the dining area, restrooms, and front entrance
- Implement and enforce food safety protocols to ensure compliance with health regulations
- Utilize Toast POS system to manage reservations, track sales, and generate reports
Skills:
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication and interpersonal skills
- Knowledge of food handling and preparation techniques
- Previous experience as an Assistant Manager or similar role in the food industry
- Proficient in team management and conflict resolution
- Familiarity with kitchen management procedures
- Understanding of food safety regulations and practices
- Experience working with Aloha POS or similar restaurant management software is a plus
- Ability to work in a fast-paced environment while maintaining attention to detail
If you are a dedicated professional with a passion for delivering exceptional customer service, we invite you to apply for the position of Front of House Manager. Join our team today!
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Experience level:
Restaurant type:
Shift:
Weekly day range:
Ability to Relocate:
Work Location: In person
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