Merchant Card Customer Service Manager jobs in Billings, MT

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of knowledge, skill and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  The individual must be able to successfully pass background checks.

Education/Certification: Associates degree in Finance, Business or related field or equivalent education and experience.  

Required Knowledge: Operational understanding of all Department functions.  Knowledge of credit and debit card processing including Visa rules, rewards, fraud, chargebacks, disclosures, regulations, statements, compliance, digital wallet, BIN, and portfolio management.  Knowledgeable of all fraud monitoring tools including:   Casetracker, Tranblocker, FICO Alerts, Interactive Text Alerts, Tokenization Notification for digital wallets.   Thorough understanding of Kasasa Rewards, debit activity requirements and Fiserv Spectrum core processing functionality and card processing functions.  

Experience Required:  Three to five years of experience in card processing or card portfolio management environment or related experience.

Skills/Abilities:  Strong interpersonal, leadership, and supervisory skills.  Well organized.  Strong customer services skills.  Able to communicate complex information clearly.  Strong problem-solving skills.  Able to coordinate well with other departments and personnel.   Ability to teach, train and coach others. Ability to work well under pressure.  Professional appearance and attitude.  Excellent presentation and communications skills.  Self-directed and able to work with minimal supervision.  Strong organizational abilities.  Ability to operate related computer applications and other business equipment. Able to navigate multiple systems and use all related software applications.  Ability to prepare and analyze reports using Microsoft Excel.