Merchant Card Customer Service Manager jobs in Boston, MA
Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Recently Added Merchant Card Customer Service Manager jobs
Customer Service Manager
- Arbella Service Company, Inc.
-
Quincy, MA
FULL_TIME
- Voted Boston’s #1 Best Place to Work by the Boston Business Journal in 2023! We’re looking for a leader who can to contribute to the overall success of Arbella’s vision in being the best property and casualty company in the Northeast region. An Arbella Customer Service Manager is enthusiastic and passionate about delivering outstanding customer service to our customers, our agents and key stakeholders that supports the Arbella brand and accomplishes this through the development and coaching of our most valuable asset, our people. The Customer Service Center Manager is responsible for leading Arbella’s Customer Service contact center operations in delivering exceptional service to our customers and agents. The successful candidate will have a proven track record of developing and managing high performance teams that are focused on consistently delivering an excellent customer experience. This position requires extensive knowledge of contact center operations, including contact center technologies, resource management and customer service. It requires the ability to execute daily contact center management responsibilities, collaborate across the organization and focus on continuous improvement. The Customer Service Center Manager builds a high performance team focusing on employees’ development, engagement and satisfaction. The ability to lead through others is essential as Team Managers of the Customer Service Contact Center, who are responsible for managing individual contributors, will report directly to this position. Responsibilities: Implement best practices to deliver on SLAs, that consistently achieve time service, quality, productivity, and customer satisfaction targets. Develop objectives for the contact center’s day-to-day activities. Identify and develop solutions further improve service and the ease of doing business. Conduct review of Voice of Employee, Voice of Customer and Customer Surveys for quality control and implement strategies to enhance the customer experience. Collect and analyze contact center team and group metrics to manage individual and team performance effectively. Conduct effective resource planning to maximize the productivity of resources (people, process, technology, etc.) Ensure that technology is utilized where it adds value to employees and customers. Stays abreast of current and new trends in contact center technology and best practices Recruit, select, , train, coach, and develop employees to create high performing teams and highly engaged employees. Effectively collaborate and partner with Arbella’s Business Leaders in the execution of strategic plans; maintain and strive to achieve Operational best practices Collaborate across other Arbella call centers to assure consistency and leverage best practices. Meet financial objectives by estimating Operation’s resource requirements; prepare and reforecast annual budget and analyze budget variances. May be asked to work on projects, representing and advocating for the needs of the Customer Service Contact Center. Maintains and develops relationships with Arbella key stakeholders, including independent agents. Knowledge and Skills: Must be detailed and be able to review metrics and data to assess Customer Service department performance and to drive continuous improvement of results. Excellent oral and written communication skills Strong experience in hiring, training, coaching, leading and developing people Experience, Education, and Licensure Requirements: College degree or equivalent; higher degree in a relevant discipline would be ideal Certified Call Center Manager (e.g. CCCM) or equivalent qualification preferred 3 years of experience in an inbound call center environment Proven experience as call center manager or similar position Experience in customer service is required Knowledge of performance evaluation and customer service metrics Solid understanding of reporting and budgeting procedures Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.) Proficient in MS Office and call center equipment/software programs Excellent organizational and leadership skills with problem-solving ability Strong oral and written communication skills Voted Boston’s #1 Best Place To Work by the Boston Business Journal in 2023! People stay when they love a company and its culture—and our average tenure is 12 years! We take care of our people with the same warmth and dedication that we do our customers. There is an energy here at Arbella. We are a people-first organization, and you feel that from the moment you walk in the door. Browse open positions and find your perfect fit.
- 2 Months Ago
Sales General Manager - Boston
- ELECTRONIC MERCHANT SYSTEMS LLC
-
Framingham, MA
OTHER
- Job Details Level: Management Job Location: Boston office - Framingham, MA Position Type: Full Time Education Level: Associate Degree Salary Range: Undisclosed Travel Percentage: Local Travel Job Shif...
- 30 Days Ago
Sales General Manager - Boston
- Electronic Merchant Systems Llc
-
Framingham, MA
FULL_TIME
- Description We are a national sales organization seeking a qualified Sales Manager to manage an office of professional outside Account Executives, Assistant Manager and a staff of telemarketers. Must ...
- 1 Month Ago
Hotel room attendant
- The Merchant
-
Salem, MA
FULL_TIME
- Lark Hotels is seeking a part-time Housekeeper at our boutique location in Salem, MA, The Merchant. As a Room Attendant, you will be responsible for preserving the cleanliness of guest rooms, hallways...
- 23 Days Ago
Front Office Supervisor
- The Merchant
-
Salem, MA
FULL_TIME
- The Merchant Hotel is seeking a passionate, outgoing and compassionate leader to oversee our Guest Experience team and create magical moments for the guests of our luxury boutique Salem, MA hotel. Loc...
- 2 Months Ago
Merchant
- Wayfair
-
Boston, MA
FULL_TIME
- This is a hybrid position and requires four days in office (M-Th). MERCHANDISING JOB DESCRIPTION: As a Wayfair Curated Merchant, you will develop, execute and drive annual and seasonal assortment stra...
- 11 Days Ago
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0 Merchant Card Customer Service Manager jobs found in Boston, MA area
Customer Service Manager / Urgent Need
- Della Infotech Inc.
-
Danvers, MA
- Job Description Job Description Position: Customer Service Account Manager Location: Danvers MA 01923 Pay Rate: $25 Shif...
- 4/19/2024 12:00:00 AM
Full Time Customer Experience Manager
- Michaels Stores
-
Westwood, MA
- Full Time Customer Experience Manager page is loaded **Full Time Customer Experience Manager** **Full Time Customer Expe...
- 4/19/2024 12:00:00 AM
Customer Service Manager
- Photofabrication Engineering Inc.
-
Milford, MA
- Summary: The Customer Service Manager (CSM) will lead our inside sales team to ensure customer satisfaction and champion...
- 4/18/2024 12:00:00 AM
Customer Success Manager, US REMOTE
- Samsung SDS America
-
Boston, MA
- Samsung SDS America is currently seeking a Customer Success Manager with a passion for technology and strong customer-fa...
- 4/17/2024 12:00:00 AM
Customer Service Manager
- Teknor Apex Company
-
Pawtucket, RI
- ** Customer Service Manager** **Job Category****:** Customer Service **Requisition Number****:** CUSTO01467 Showing 1 lo...
- 4/16/2024 12:00:00 AM
Customer Service Manager
- International Flavors & Fragrances Inc.
-
Haverhill, MA
- **Customer Service Manager** **Location:** Haverhill, GB ****Job Description**** We are currently looking to recruit a C...
- 4/16/2024 12:00:00 AM
Technical Customer Support Manager
- Salsify, Inc.
-
Boston, MA
- **Reviews from current employees** > I really appreciate the level of openness and transparency along with the continued...
- 4/16/2024 12:00:00 AM
Customer Service Manager
- Ennovi Advanced Mobility Solutions Inc
-
Rumford, RI
- Job Description Job Description ENNOVI, a Mobility Electrification Solutions Partner, is a world leader in designing and...
- 4/15/2024 12:00:00 AM
About Boston, Massachusetts
Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The city's official elevation, as measured at Logan International Airport, is 19 ft (5.8 m) above sea level. The highest point in Boston is Bellevue Hill at 330 feet (100 m) above sea level, and the lowest point is at sea level. Situated onshore of the Atlantic Ocean, Boston is the only state capital in the contiguous United States with an oceanic shoreline.
Boston is surrounded by the "Greater Boston" region and is contiguously bordered by the citi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$59,597 to $91,431
Boston, Massachusetts area prices
were up 2.5% from a year ago
were up 2.5% from a year ago