Merchant Card Customer Service Manager jobs in Cedar Falls, IA

Since our very first Brakes Plus opening in 1990, and now with over 100 locations across 6 states, Brakes Plus has been providing our customers with the superior products they need and the unmatched customer service they have come to expect. As one of the fastest growing FULL-SERVICE automotive companies, we are continuously opening new stores in each of these regions while maintaining the family values and standards that the company was founded on.

Every action we take and every decision we make is guided by our mission, which is: To give each customer the assurance that their car is well-maintained by providing the highest quality automotive products and services delivered quickly and conveniently in a superior environment by a friendly, professional staff emphasizing integrity in every action.

Brakes Plus is looking for motivated individuals with automotive or outside industry management experience to join our Manager In Training program. This is a fast-track and hands-on program built to prepare the future leaders of our GROWING company!

Are you interested in the following?

• Paid Weekly
• 5 Day Work Week
• Full Benefits
• Paid Training
• Fast Advancement Opportunities
• Sundays Closed

The Manager in Training will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the store. Through hands-on training in the store by current Store Managers and Regional Managers the Manager in Training will efficiently learn how to develop team members, execute store processes, and ensure that we continue to provide an industry leading customer experience.

Primary Responsibilities include (but are not limited to):

• Directly works with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Creates a highly motivated team environment/climate
• Supervising technicians, and planning and scheduling their duties, assigning work, and following up on completion of assignments
• Learning how to evaluate performance and productivity of all personnel
• Managing parts inventory and outside purchases, as well as updating and restocking all in-house parts when needed
• Ensuring store safety, including the use of and maintenance of equipment
• Maintaining store cleanliness and appearance
• Develop coaching tactics and ways to train new team members
• Supervising shop area, equipment, and teammates for compliance with company safety procedure
• Ensures that proper inspections are being conducted
• Adhering to Brakes Plus Standards and Procedures
• Continually work towards completing the Training Guide

• Outstanding leadership and store management skills
• Ability to work in a fast-paced work environment
• Minimum of 2 years’ experience in leadership role preferred
• Automotive experience preferred
• Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency
• Excellent verbal and written communication
• Ability to develop professional relationships with customers and team members
• Proven track record of exceeding business objectives
• Ability to work efficiently both individually and as part of a team
• Computer Skills

Benefits: Brakes Plus provides a large selection of benefits that help protect the health, wealth, and well-being of you and your family. This comprehensive benefits program helps you create the best benefits program to fit your needs and lifestyle. This includes: Medical, Dental, Vision, Life Insurance, 401 (K) Retirement Plan, Employer Paid Short- and Long-Term Disability Insurance, Paid Time Off (Vacation/Personal), Paid Bereavement, and Paid Holidays.

All information will be kept confidential according to EEO guidelines.

Work Opportunity Tax Credits – Tuffy Tire & Auto Service

Tuffy Tire & Auto Service participates in the Work Opportunity Tax Credit (WOTC) program, which ADP administers on behalf of the company. Please follow the steps listed below to screen for the WOTC program. We appreciate your cooperation.

Applicant Instructions

• Open https://tcs.adp.com/mavistac
• Please answer each question to complete the voluntary screening
• Eligible applicants will be asked to Electronically Sign and click Submit to complete the screening
• Ineligible applicants will be asked to click Submit to finish the screening; You will not be asked to electronically sign