Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Organizational Background
Columbia Grain International, LLC is a full-service grain and pulses company headquartered in Portland, OR. We own and operate over 60 facilities such as grain elevators and processing plants across WA, ID, MT, NE, and ND to deliver a wide variety of grains, pulses, and oilseeds to a diverse and wide-ranging number of markets both domestically and internationally.
At all levels of our organization, the employees of Columbia Grain represent some of the most experienced and knowledgeable in the industry. The partnerships that Columbia Grain employees have with the farmers and communities surrounding our facilities has created relationships that have lasted for years and given us the ability to consistently produce high quality products to take to market.
Position Description
The Grain Merchant is primarily responsible for buying and selling bulk grain utilizing shuttle freight, DETs, COTs, single rail cars, and trucks. The Grain Merchant will work with the other members of the team to work toward operational goals while maintaining quality and efficiencies.
Primary Duties and Responsibilities
Skills, Knowledge, Education and Experience
Benefits Offered
Successful completion of initial and ongoing employment screens, including but not limited to criminal background and vehicle record as required.
Columbia Grain is an Equal Opportunity Employer
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0 Merchant Card Customer Service Manager jobs found in Clackamas, OR area