Merchant Card Customer Service Manager jobs in Columbus, OH

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Credit Card Customer Service
  • Discover Financial Services
  • Albany, OH FULL_TIME
  • Discover. A brighter future.

    We offer 100% remote, combo, or on site - it’s your choice!

    And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a monthly internet reimbursement of $60.

    With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

    Come build your future, while being the reason millions of people find a brighter financial future with Discover.

    Job Description:
    We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic!
    Our next classes start in May of 2024.
    We’ve got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours:
    • 10 AM - 11 AM EST (OH, DE, MD, NJ, PA)
    • 8 AM - 9 AM MDT (Utah)
    • 7 AM - 8 AM MST (Arizona)
    Note: Shifts are Monday - Friday with weekends as assigned
    What You’ll Do

    Responsible for handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts and procedures.

    Navigates a computerized system for responding and/or troubleshooting to customer questions.

    Must have excellent verbal communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.

    Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

    If working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired connection is required.

    We’ll provide you with all the equipment you need! Monitors, laptop, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!

    How You’ll Do It

    Assists over 100 customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat.

    Brings empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processes credit line increase and decrease requests.

    Leverages 2 standard screens, verbatim scripts and procedures.

    Utilizes multiple systems to respond to, troubleshoot and document customer inquiries.

    Builds the Discover Financial brand by providing industry-leading care and innovative solutions.

    Qualifications You’ll Need
    Bonus Points If You Have

    H.S. Diploma or GED

    1 years of Customer Service experience

    #INDDFS
    #ZRDFS
    #Remote
    #BI-Remote

    A credit screening may be required for some roles within Discover Home Lending.

    Application Deadline: The application window for this position is anticipated to close on Mar-29-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

    Compensation: The base pay for this position generally ranges between $17.00 to $18.98. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

    Benefits:
    We also offer a range of benefits and programs based on eligibility. These benefits include:

    Paid Parental Leave

    Paid Time Off

    401(k) Plan

    Medical, Dental, Vision, & Health Savings Account

    STD, Life, LTD and AD&D

    Recognition Program

    Education Assistance

    Commuter Benefits

    Family Support Programs

    Employee Stock Purchase Plan

    Learn more at MyDiscoverBenefits.com .

    What are you waiting for? Apply today!

    All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

    Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)

    Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
  • Just Posted

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Customer Service Representative - Part Time
  • Williams-Sonoma Inc. Customer Care Centers
  • Columbus, OH PART_TIME
  • Williams-Sonoma Inc. Customer Service Representatives – Work from Home in Ohio! Now hiring part-time staff until July 2024 Why you and why us? Who are our Customer Service Representatives? They are pe...
  • 6 Days Ago

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Credit card customer
  • Discover
  • Albany, OH FULL_TIME
  • Job Description We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic! Our next classes start in May of 2024. We’ve got you covered with a ...
  • Just Posted

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Senior Customer Success Manager
  • Chemical Abstracts Service
  • Columbus, OH FULL_TIME
  • Senior Customer Success Manager Date: Mar 20, 2024 Location: Columbus, OH, US, 43202 Company: American Chemical Society CAS uses intuitive technology, unparalleled scientific content and unmatched hum...
  • 6 Days Ago

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Merchant
  • Dawson
  • Reynoldsburg, OH FULL_TIME
  • Merchant, International $37.00 Per Hour, 6-month Contract! Monday – Friday 8:00am – 5:00pm Columbus, Ohio What you’ll be doing: Merchandising and buying of Beauty product line Develop an assortment pl...
  • 21 Days Ago

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Corporate Card Manager
  • Modis
  • Fredericktown, OH TEMPORARY
  • Location: Cincinnati/Dayton area, but open to applicants across the U.S. Eastern or Central time zoneStart Date: ASAPDuration: 8/31/24 -potential extension depending upon business needNo significant t...
  • 26 Days Ago

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0 Merchant Card Customer Service Manager jobs found in Columbus, OH area

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Customer Experience Manager
  • Michaels Stores
  • Columbus, OH
  • Customer Experience Manager page is loaded **Customer Experience Manager** **Customer Experience Manager** locationsLewi...
  • 3/28/2024 12:00:00 AM

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Customer Success Manager, SMB - Remote US
  • Seamless.AI
  • Columbus, OH
  • The Opportunity As a Customer Success Manager at Seamless, you will be responsible for the retention and expansion of Se...
  • 3/28/2024 12:00:00 AM

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Store Associate Part-time
  • CVS Pharmacy, Inc.
  • Grove City, OH
  • Retail Store Associates play a meaningful role within the CVS Health family. At CVS Health, were shaping the future of h...
  • 3/28/2024 12:00:00 AM

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Kids Assistant Manager
  • Uhlife
  • Columbus, OH
  • **Kids Assistant Manager** Easton Location Columbus, Ohio, United States of America Category Kids Activities & Camp **Jo...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative (Columbus, Ohio)
  • Hamilton Parker Company
  • Columbus, OH
  • Customer Service Representative Columbus, Ohio **Customer Service Representative** Responsible for assisting Hamilton Pa...
  • 3/26/2024 12:00:00 AM

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Assistant General Manager
  • Community Space Brands
  • Dublin, OH
  • Job Description Job Description About North High Brewing: North High Brewing serves craft beer made by the brewery that ...
  • 3/26/2024 12:00:00 AM

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Customer Experience Manager
  • American Electric Power Company, Inc.
  • Columbus, OH
  • 13-Aug-2021 **Customer Experience Manager** 30959BR Columbus, OH Sales - Account Management Job Description **Position S...
  • 3/24/2024 12:00:00 AM

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Customer Experience Assistant, Sales - Columbus
  • Brilliant Earth LLC
  • Columbus, OH
  • **Brilliant Earth** **Customer Experience Assistant, Sales - Columbus** **Sales and Customer Service - Columbus, OH - Fu...
  • 3/24/2024 12:00:00 AM

The confluence of the Scioto and Olentangy rivers occurs just north-west of Downtown Columbus. Several smaller tributaries course through the Columbus metropolitan area, including Alum Creek, Big Walnut Creek, and Darby Creek. Columbus is considered to have relatively flat topography thanks to a large glacier that covered most of Ohio during the Wisconsin Ice Age. However, there are sizable differences in elevation through the area, with the high point of Franklin County being 1,132 ft (345 m) above sea level near New Albany, and the low point being 670 ft (200 m) where the Scioto River leaves...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$52,200 to $80,083
Columbus, Ohio area prices
were up 1.3% from a year ago