Merchant Card Customer Service Manager jobs in Detroit, MI

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Account Manager
  • Premium Merchant Funding
  • Southfield, MI FULL_TIME
  • Job Summary:
    We are seeking an experienced and motivated Account Manager to join our team. As an Account Manager, you will be responsible for building and maintaining strong relationships with our clients. You will serve as the main point of contact, ensuring client satisfaction, and driving revenue growth.

    Qualifications:

    • Bachelor's degree in Business Administration, Marketing, or a related field.
    • Proven experience as an Account Manager or in a similar sales role.
    • Strong communication and negotiation skills.
    • Excellent organizational and time management abilities.
    • Demonstrated ability to meet and exceed sales targets.
    • Ability to build rapport and establish trust with clients.
    • Proficient in CRM software and MS Office Suite.


    Responsibilities:

    • Become a trusted advisor to our clients, developing long-term relationships and understanding their goals and needs.
    • Proactively identify new business opportunities within the existing client base and develop strategic account plans.
    • Upsell and cross-sell products and services to maximize revenue.
    • Collaborate with internal teams to ensure client satisfaction and timely resolution of issues.
    • Deliver exceptional customer service and address client inquiries and concerns promptly.
    • Prepare regular reports and conduct data analysis to monitor account performance and identify areas for improvement.
    • Stay up-to-date with industry trends and market conditions to provide valuable insights to clients.
    • Attend industry events and conferences to network and build relationships with potential clients.


    We are looking for a self-driven and results-oriented individual who thrives in a fast-paced environment. If you possess exceptional interpersonal skills and have a proven track record in account management, we would love to hear from you. Join our team and contribute to the success and growth of our organization.

  • 1 Month Ago

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CMN Specialist, Customer Service
  • Medical Service Company
  • Troy, MI FULL_TIME
  • MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70 years! MSC is a 12-Time recipient of the prestigious NorthCoast...
  • 23 Days Ago

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Dispatcher/Customer Service
  • EMERGENCY FLEET SERVICE
  • Warren, MI FULL_TIME
  • Dispatcher Wanted Dispatchers needed to answer calls and communicate with mobile repair units to send the appropriate directions/information for on-the-road repairs for semi-tractors, trucks, and trai...
  • 9 Days Ago

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Customer Service Manager ( Hybrid)
  • Venteon
  • Armada, MI FULL_TIME
  • Harvard Resource Solutions is seeking a Customer Service Manager for a manufacturing client in Armada, MI on a direct hire basis. Monday through Friday (8:00am 5:00pm) Hybrid (Monday and Tuesday in of...
  • 19 Days Ago

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Customer Service Manager
  • Lush Lawn - Safari Tree
  • Waterford, MI FULL_TIME
  • General Job Objectives: The Customer Service Manager is responsible for managing the day-to-day operation of the department. The manager makes certain that responses to customer inquiries are complete...
  • 20 Days Ago

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Customer service manager
  • Harvard Resource Solutions
  • Armada, MI FULL_TIME
  • Harvard Resource Solutions is seeking a Customer Service Manager for a manufacturing client in Armada, MI on a direct hire basis. Monday through Friday (8 : 00am 5 : 00pm) Hybrid (Monday and Tuesday i...
  • 23 Days Ago

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0 Merchant Card Customer Service Manager jobs found in Detroit, MI area

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Manager, Customer Service
  • American Battery Solutions
  • Lake Orion, MI
  • Job Description Job Description American Battery Solutions has a full-time opening for a Manager, Customer Service in La...
  • 3/27/2024 12:00:00 AM

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Customer Support Manager (REMOTE)
  • Advantasure
  • Southfield, MI
  • **Customer Support Manager (REMOTE)** **Working at Advantasure is more than a job — you’re part of a team that is becomi...
  • 3/27/2024 12:00:00 AM

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Customer Experience Manager
  • Itw Eae
  • Troy, MI
  • **Customer Experience Manager** * 701 S Ridge Ave, Troy, OH 45373, USA * Full-time * FLSA Status: Exempt **Company Descr...
  • 3/26/2024 12:00:00 AM

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Customer Experience Manager, Detroit
  • Brilliant Earth LLC
  • Detroit, MI
  • **Brilliant Earth** **Customer Experience Manager, Detroit** **Sales and Customer Service - Detroit, MI - Full Time** **...
  • 3/26/2024 12:00:00 AM

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Part Time Customer Experience Manager
  • Michaels Stores
  • Detroit, MI
  • **Part Time Customer Experience Manager** **Part Time Customer Experience Manager** **To review a comprehensive list of ...
  • 3/26/2024 12:00:00 AM

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Prcticas laborales Bilbao- Management, Customer Service & Sales
  • Enterprise Holdings
  • Taylor, MI
  • Descripcin: Por qu Enterprise? Enterprise Mobility es una multinacional lider mundial en el sector de la movilidad. Tien...
  • 3/26/2024 12:00:00 AM

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Customer Service Samples Specialist
  • Virginia Tile
  • Farmington, MI
  • Description Come Join Us - A company that is well established, helps promote creativity and growth. Who we are - We are ...
  • 3/26/2024 12:00:00 AM

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Customer Success Manager--CSP Practice
  • Coretek
  • Detroit, MI
  • Coretek is a leading Managed Services Provider dedicated to empowering organizations with cutting-edge technology soluti...
  • 3/25/2024 12:00:00 AM

Detroit (/dɪˈtrɔɪt/, locally also /ˈdiːtrɔɪt/; French: Détroit, lit. 'strait') is the largest and most populous city in the U.S. state of Michigan, the largest United States city on the United States–Canada border, and the seat of Wayne County. The municipality of Detroit had a 2017 estimated population of 673,104, making it the 23rd-most populous city in the United States. The metropolitan area, known as Metro Detroit, is home to 4.3 million people, making it the second-largest in the Midwest after the Chicago metropolitan area. Regarded as a major cultural center, Detroit is known for its co...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$53,754 to $82,467
Detroit, Michigan area prices
were up 1.2% from a year ago