Merchant Card Customer Service Manager jobs in Fairbanks, AK

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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CS - Customer Service Manager
  • Atlantic Aviation
  • Fairbanks, AK FULL_TIME
  • Did you ever want to work in aviation but didn’t know how to break into the industry? Do you like working in a fast-paced environment, often outdoors, around some of the most incredible professionals in the industry? Did you ever wish that you could work for a company where you could grow your career? If so, Atlantic Aviation just may be the employer for you!

    Headquartered in Plano, Texas, Atlantic Aviation welcomes customers at more than 100 fixed base operator (FBO) locations – from the Hawaiian Islands to Caribbean islands and all points in between throughout the US. We offer a wide range of aircraft ground handling and flight hospitality services, including fueling and line services, hangar and ramp storage, modern executive terminals for passengers and crews, and much more. We are firmly committed to diversity, equity, and inclusion throughout our network and aspire to be the employer of choice in our dynamic segment of aviation. We invest in enhancements to our safety, service, technology, and strategic infrastructure in order to provide more choices, improved experiences, and better value for customers. Atlantic Aviation intends to lead the way to a more sustainable future for business and general aviation. Atlantic Aviation is “local everywhere” - providing a safe, friendly, and familiar experience across North America. To learn more about Atlantic Aviation or to make a reservation at any of our 100 FBOs, visit AtlanticAviation.com.

    Website
    http://www.AtlanticAviation.com

    Job Responsibilities

    We are seeking self-motivated, safe, positive, enthusiastic, goal oriented individuals for immediate openings as a Customer Service Manager (CSM). Corporate aviation continues to be a viable means of travel for many who do not like the long lines and delays often times encountered with the airlines and many corporations are now leasing or purchasing their own private aircraft. Our CSMs provide the oversight for the customer service support for these aircraft. Some examples include:
    • Directly supervise Customer Service staff as relates to adherence to uniform program, general appearance, proper radio and phone procedures and all other policies and procedures. Engaging in customer relations whenever possible to establish and maintain a report with new and repeat customers.
    • Train, coach, evaluate, and develop subordinate staff in accordance with established procedures.
    • Develop and maintain customer relationships. Encourage upselling of fuel to all customers and maintenance and adherence to all customer service polices and procedures. Organize periodic departmental meetings and design other communication flows between staff and management.
    • Manage CSR work schedules and recommend appropriate staffing levels to the Operations Manager or General Manager.
    • Conduct performance reviews of Customer Service staff on a probationary and annual schedule; exercising praise and disciplinary action when necessary.
    • Assist in recruiting and interviewing for CSR positions.
    • Assist in sales initiatives.
    You will get the opportunity to interact with many large corporations’ flight departments and high profile clients. Customer service is of the highest priority, as well as professional and safe service.

    Required Skills and Qualifications

    Qualifications

    • Bachelor’s degree in related field, or equivalent combination of training and experience.
    • Minimum of 18 years of age.
    • Previous customer service experience.
    • Excellent communication skills, both written and oral.
    • Good organizational skills.
    • Must maintain a valid state driver’s license.
    • Ability to comprehend and perform basic math calculations with minimal errors.
    • Proficiency in use of MS Office applications including Word, Excel and Outlook.
    • Flexible work schedule may include working overtime, nights, on weekends, holidays, and be on call.

    We are proud to be an EEO/Females/Minorities/Veterans/Disabled employer
    We maintain a drug-free workplace and perform pre-employment substance testing
    Qualified applications with criminal history will be considered for employment
  • 19 Days Ago

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Customer service manager
  • Michael's Inc
  • Fairbanks, AK FULL_TIME
  • Lead the omni channel processes; Ensure all front end policies and procedures are followed; Train, observe and coach customer experience team to achieve results...Hiring Immediately > Last updated : 2...
  • 19 Days Ago

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CUSTOMER SERVICE MANAGER
  • All Ways Caring HomeCare
  • FAIRBANKS, AK FULL_TIME
  • Our Company All Ways Caring HomeCare Overview The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for...
  • Just Posted

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Forestry Technician (Helicopter Program Manager)-DHA
  • National Park Service
  • Denali National Park, AK FULL_TIME
  • This position is located in Denali National Park and Preserve (Denali Park, Alaska) in the Fire Management Divisions. For questions regarding the duties of this position, please contact Keith Mitchell...
  • 22 Days Ago

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Sales and Customer Service Rep
  • Batteries Plus - M & L Investment, LLC
  • Fairbanks, AK FULL_TIME
  • Are you ready to embark on an exciting journey where you can showcase your exceptional sales skills and provide outstanding customer service? Look no further, because our Batteries Plus Bulbs franchis...
  • 19 Days Ago

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Customer Service Rep
  • Emerald Isle Pulltabs
  • Fairbanks, AK PART_TIME,FULL_TIME
  • Customer Service Associate / CashierDuties:- Greet customers and provide excellent customer service- Operate cash register and handle cash transactions accurately- Scan and bag items for customers- Pr...
  • 3 Days Ago

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0 Merchant Card Customer Service Manager jobs found in Fairbanks, AK area

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Remote Online Survey Taker. Earn up to $25 per survey
  • Earn Haus
  • Fairbanks, AK
  • Job description We are urgently looking for people interested in taking online surveys for Fortune 500 brands. If you ar...
  • 3/28/2024 12:00:00 AM

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Constructive Systems Administrator
  • General Dynamics Information Technology
  • Fort Wainwright, AK
  • At GDIT, people are our differentiator. As a Constructive Systems Administrator- J Multi-Functional Simulations Analyst ...
  • 3/28/2024 12:00:00 AM

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Hair Stylist
  • Ulta Beauty, Inc.
  • Fairbanks, AK
  • ? : We consider applications for this position on an ongoing basis. OVERVIEW: Experience a perfect blend of deliberate p...
  • 3/28/2024 12:00:00 AM

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Store Associate - Fort Wainwright
  • Defense Commissary Agency
  • Fort Wainwright, AK
  • Summary Store Associates work either independently or as part of a team in any assigned retail area of a commissary stor...
  • 3/27/2024 12:00:00 AM

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Customer Service Agent
  • Alaska Airlines
  • Fairbanks, AK
  • Company: Alaska Airlines The Team: Our airport teams work together to move guests and their belongings from curb to cabi...
  • 3/26/2024 12:00:00 AM

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Production Control Clerk, Fort Wainwright, AK
  • Technica LLC
  • Fort Wainwright, AK
  • Position Summary: Compiles and records production data from such documents as customer work orders (Non-Automated and Au...
  • 3/26/2024 12:00:00 AM

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Systems Support Specialist
  • General Dynamics Information Technology
  • Fort Wainwright, AK
  • General Dynamics Information Technology (GDIT) is looking for a System Support Specialist for JSMC-IP/ MTCCS at our Ft W...
  • 3/25/2024 12:00:00 AM

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Front of House Manager
  • Latitude65
  • Fairbanks, AK
  • Job Description Job Description Front of House Manager – Latitude 65 At Latitude 65 we are dedicated to providing the be...
  • 3/24/2024 12:00:00 AM

Fairbanks (Tanana: Tanan) is a home rule city and the borough seat of the Fairbanks North Star Borough in the U.S. state of Alaska. Fairbanks is the largest city in the Interior region of Alaska. 2016 estimates put the population of the city proper at 32,751, and the population of the Fairbanks North Star Borough at 97,121, making it the second most populous metropolitan area in Alaska (after Anchorage). The Metropolitan Statistical Area encompasses all of the Fairbanks North Star Borough and is the northernmost Metropolitan Statistical Area in the United States, located 196 driving miles (or ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$58,884 to $90,338
Fairbanks, Alaska area prices
were up 2.8% from a year ago