Merchant Card Customer Service Manager jobs in Goodyear, AZ

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

D
Credit Card Customer Service
  • Discover Financial Services
  • Phoenix, AZ OTHER
  • Discover. A brighter future.

    We offer 100% remote, combo, or on site - it’s your choice!

    And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a monthly internet reimbursement of $60.

    With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

    Come build your future, while being the reason millions of people find a brighter financial future with Discover.

    Job Description:
    We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic!

    Our next classes start in April of 2024

    We’ve got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours:

    12:00 PM - 1:00 PM EST (OH, DE, MD, NJ, PA)

    10:00 AM - 11:00 AM MDT (Utah)

    9:00 AM - 10:00 AM MST (Arizona)

    Note: Shifts are Monday - Friday with weekends as assigned .

    What You’ll Do

    Responsible for handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts and procedures.

    Navigates a computerized system for responding and/or troubleshooting to customer questions.

    Must have excellent verbal communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.

    Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

    If working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired connection is required.

    We’ll provide you with all the equipment you need! Monitors, laptop, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!

    How You’ll Do It

    Assists over 100 customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat.

    Brings empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processes credit line increase and decrease requests.

    Leverages 2 standard screens, verbatim scripts and procedures.

    Utilizes multiple systems to respond to, troubleshoot and document customer inquiries.

    Builds the Discover Financial brand by providing industry-leading care and innovative solutions.

    Bonus Points If You Have

    H.S. Diploma or GED

    1 years of Customer Service experience

    #INDDFS
    #ZRDFS
    #Remote
    #BI-Remote

    A credit screening may be required for some roles within Discover Home Lending.

    Application Deadline: The application window for this position is anticipated to close on Mar-03-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

    Compensation: The base pay for this position generally ranges between $17.00 to $18.98. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

    Benefits:
    We also offer a range of benefits and programs based on eligibility. These benefits include:

    Paid Parental Leave

    Paid Time Off

    401(k) Plan

    Medical, Dental, Vision, & Health Savings Account

    STD, Life, LTD and AD&D

    Recognition Program

    Education Assistance

    Commuter Benefits

    Family Support Programs

    Employee Stock Purchase Plan

    Learn more at MyDiscoverBenefits.com .

    What are you waiting for? Apply today!

    All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

    Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)
  • 2 Days Ago

C
Credit Card Customer Service Specialist
  • Collabera
  • Phoenix, AZ FULL_TIME
  • Job Description Job Description Position Details Client : Banking Role : Credit Card Customer Service Specialist Project Location : Phoenix, AZ (Onsite) Project Duration : 12 Months Pay Range : $25 / ...
  • 1 Day Ago

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Customer Service Representative - Part Time
  • Williams-Sonoma Inc. Customer Care Centers
  • Phoenix, AZ PART_TIME
  • Williams-Sonoma Inc. Customer Service Representatives – Work from Home in Arizona! Now hiring part-time staff until July 2024 Why you and why us? Who are our Customer Service Representatives? They are...
  • 5 Days Ago

S
Probe Card Service Technician
  • STAr-Edge Technologies, Inc.
  • Phoenix, AZ FULL_TIME
  • includingProbe Card Service Technician Job Description The Probe Card Service Technician will work in partnership with the customer and management team to provide on and off-premises customer support....
  • 1 Month Ago

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Merchant
  • Wells Fargo
  • Phoenix, AZ FULL_TIME
  • About this role : Wells Fargo is seeking a Merchant Services Sales Consultant for the WFMS Relationship Banking Sales Team of Consumer Lending. This role will participate in selling merchant products ...
  • 22 Days Ago

A
Service Technician, Compressor Technique-Phoenix, AZ
  • Atlas Copco Compressors LLC -North America Customer Center
  • Phoenix, AZ FULL_TIME
  • Service Technician, Compressor Technique-Phoenix, AZ Functional area: Service Country: United States City: Phoenix Company name: Atlas Copco Compressors LLC Date of posting: Feb 17, 2024 Our solutions...
  • 12 Days Ago

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0 Merchant Card Customer Service Manager jobs found in Goodyear, AZ area

P
Customer Service Manager
  • Palisades Store (Ftn Hills & Palisades)
  • Fountain Hills, AZ
  • 13757 N Fountain Hills Blvd Fountain Hills Arizona, 85268, +1 (480) 8165002 Position Description: Responsible for the ov...
  • 3/26/2024 12:00:00 AM

V
Customer Service Manager
  • Van Buren Store (3rd Ave & Van Buren)
  • Phoenix, AZ
  • 302 W Van Buren St Phoenix Arizona, 85003, Position Description: Responsible for the oversight, leadership and achieveme...
  • 3/25/2024 12:00:00 AM

4
Customer Service Manager
  • 48th Street Store (S. 48th St & Baseline)
  • Tempe, AZ
  • 2700 W. Baseline Tempe Arizona, 85283, +1 (480) 3987649 Offered Pay: $17/hr., Position Description: Responsible for the ...
  • 3/25/2024 12:00:00 AM

S
Customer Service Manager
  • South Mountain Store (19th Ave & Baseline)
  • Phoenix, AZ
  • 1980 W Baseline Rd Phoenix Arizona, 85041, +1 (602) 2163901 Pay Offered: $17/hr., Position Description: Responsible for ...
  • 3/25/2024 12:00:00 AM

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Customer Service Manager
  • Grandview Store (59th Ave & Camelback)
  • Glendale, AZ
  • 5836 W Camelback Rd Glendale Arizona, 85301, +1 (602) 2163931 Offered Pay: $17/hr., Position Description: Responsible fo...
  • 3/25/2024 12:00:00 AM

6
Customer Service Manager
  • 67th Ave Store (67th Ave & Peoria)
  • Peoria, AZ
  • 6750 W Peoria Ave Peoria Arizona, 85345, +1 (602) 6981922 Starting Pay: $17/Hr Position Description: Responsible for the...
  • 3/25/2024 12:00:00 AM

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Customer Service Manager
  • Redesign 101 Store (101 & W Thunderbird)
  • Peoria, AZ
  • 8679 W Ludlow Dr Peoria Arizona, 85381, +1 (623) 7769045 Position Description: Responsible for the oversight, leadership...
  • 3/11/2024 12:00:00 AM

M
Customer Service Manager
  • Maricopa Store (Maricopa, Arizona)
  • Maricopa, AZ
  • 20595 North John Wayne Pkwy Maricopa Arizona, 85139, +1 (520) 3487585 Position Description: Responsible for the oversigh...
  • 3/4/2024 12:00:00 AM

Goodyear (O'odham: Valin Thak) is a city in Maricopa County, Arizona, United States. It is a suburb of Phoenix and at the 2010 census had a population of 65,275, the third fastest-growing city in Arizona between 1990 and 2000. The 2017 population estimate was 79,858. The city is home to the Goodyear Ballpark, where the Cleveland Indians and Cincinnati Reds of Major League Baseball hold spring training. In 2008, Goodyear won the All-America City Award, sponsored by the National Civic League. The city is named after the Goodyear Tire and Rubber Company. The company cultivated extensive farmland...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$52,199 to $80,082
Goodyear, Arizona area prices
were up 2.2% from a year ago