Merchant Card Customer Service Manager jobs in Helena, MT

• BCorp Certified- We care about the trails we wear our footwear.
• Join us as we continue to grow our brand globally!
• Great work environment with amazing office perks- ask us for more details

About Obōz…
Obōz Footwear is a wholesale brand founded in 2007. Bozeman, Montana is an outdoor adventurer’s paradise and it’s our home. It's what motivates us to lace up daily and explore the 18 million acres of Greater Yellowstone Ecosystem that surround us. A vast and breathtaking landscape just waiting to be explored on two feet. Bozeman is where it all started and it’s what inspired our name. Outside Bozeman = Obōz.

True to the Trail, and the four points of our compass; our people, your foot, the community, and the experience, guide everything we do.

About the role…
The role of Dealer and Customer Service Manager

Day to day responsibilities include;

This role is a key to our success – leading the teams that serve as the face of Oboz. This role ensures that our Dealers, Sales Representatives and Consumers receive the best service based on Oboz standards of accuracy, responsiveness, and satisfaction. This position manages a team of Dealer and Customer Service Representatives. Developing and maintaining standard operating procedures (SOPs), serving as a Subject Matter Expert (SME) for systems, and proactively finding solutions are key expectations.

The person in this role needs to have ERP experience, solid Excel skills, a curious nature – to identify risks and opportunities, and a customer-first approach.

About you…

• Strong ERP experience (ideally with implementation experience)
• Solid Excel experience
• Strong time management and priority setting skills with high levels of attention to detail
• Bachelor’s degree in business, communications, or related field
• Minimum of 4 years leadership experience preferably in a customer focused position.
• Outdoor industry product experience strongly valued.

How to apply…
Obōz has a small but growing family-feel team. We care about our customers, the outdoors and each other. We love the outdoors, and are passionate about doing the right thing for a more sustainable world for us all to share. Are you in? Obōz is committed to a diverse, equitable and inclusive workplace. Please submit your CV