Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Summary: We are a fast-paced aviation company with rapid growth opportunity, and we are seeking a highly motivated Customer Service Manager to join our team. This position will participate in a variety of customer service level projects with direct engagement with both internal and external customers. As a CSM, you will partner with production, shipping, executive management, and customers to achieve optimal customer satisfaction. This position is perfect for someone with a passion for customer service and an eagerness to grow, learn and become part of a winning team.
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Benefits: AeroRepair provides a comprehensive suite of benefits including medical, dental, vision, short and long-term disability, life, paid time off, tuition reimbursement, and retirement savings with company match focused on a providing health and financial stability throughout the employee’s career.
Sign on Bonus: $1,000.00 Conditions Apply.
About AeroRepair:
AeroRepair is a rapidly growing FAA authorized aviation service provider with ten locations throughout North America. Headquartered in Londonderry, New Hampshire, AeroRepair was founded in 1994. Today, AeroRepair employees are some of the most talented, well-seasoned leaders in the industry. Success for us means being part of a collaborate team where goals are exceeded, and people matter. We offer a competitive salary, market leading benefits, a culture of continuous improvement and career advancement in the growing Aircraft Maintenance Industry. If that sounds like something you’d like to be part of, we’d love to hear from you.
Job Type: Full-time
Pay: $50,000.00 - $75,000.00 per year
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Work Location: In person
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