Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Are you interested in starting a career with one of central PA’s fastest growing companies? Are you an enthusiastic/driven person that has a desire to join a professional project management team? This position is dedicated to keeping projects on schedule by assisting our team with the everyday tasks required. Regardless if you’re looking for your next steps into a professional career or just looking to apply your skill set to an amazing team, this job could be for you! We offer competitive compensation and a comprehensive benefits package including 401K match and wellness programs.
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0 Merchant Card Customer Service Manager jobs found in Lancaster, PA area