Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
We are seeking an outgoing, and personable leader for a Customer Service Manager position at our 33rd and NE Parkway Russ's Market. In this role you will manage the Front-End, Cashiers, Courtesy Clerks, and Customer Service Supervisors.
-> NOTE: This is a very important role in our stores!! <-
Specific Requirements:
Qualifications:
Previous cash-handling and Retail Management experience preferred. This is a Full-Time position, with flexible scheduling. Must be at least 21 years of age and have some weekend availability.
What We Offer:
We are proud to be an Equal Opportunity Employer
Job Type: Full-time
Benefits:
Weekly day range:
Work Location: In person
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0 Merchant Card Customer Service Manager jobs found in Lincoln, NE area