Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
About Us
Betterpay, LLC is a leading provider of Merchant Acquiring and Payments Solution. Our main processing partner is Paysafe.
Betterpay is a Registered Independent Sales Organization registered with Visa and MasterCard, through our sponsoring Bank, Citizens Bank. Our headquarters are in New York City with additional offices in Los Angeles and Wellington, Florida.
Betterpay was created on the principle that all merchants, regardless of their size, deserve better tools and payment solutions to maximize their profits and growth. We believe their business’s basic need to accept card payments from their customers should not distract them from running their company and come with great support at a fair deal.
About the Position
At BetterPay, our goal is to make the life of business owners simpler. We achieve this by providing our customers with solutions that save them time and money. Our products and services, backed by in-house support, include card processing, point-of-sale systems, payroll, and sales-building tools.
We are excited to expand our growing team.
BetterPay is seeking a Sales Representative who is a natural hunter of sales and who has direct experience selling merchant services. The ideal candidate thrives under pressure to meet sales goals and has a desire to exceed them, maximizing their earning potential (uncapped).
This role is a 1099 position with upfront signing bonuses and a high residual split.
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Requirements
Benefits
BetterPay is an Equal Opportunity Employer. BetterPay does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
In other words: Be Better! And we are! Our commitment to our merchants.
Job Types: Full-time, Part-time
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Work Location: In person
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