Merchant Card Customer Service Manager jobs in Saint Louis, MO

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Collections Vendor Management and Account Maintenance Support - Credit Card and Merchant Payment Services Manager
  • U.S. Bank National Association
  • Saint Louis, MO FULL_TIME
  • At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

    Job Description

    Manages the collection activities for multiple collection agencies and deceased/probate servicer vendors for bank card and merchant processing accounts.  Manages the review and collection of charged off accounts to achieve target recovery goals and process compliance with minimal risks. Ensures compliance with applicable internal policies and procedures and regulatory requirements.  Manages and coordinates the operational activities for high volume, transactional, account maintenance for assigned bank card areas from internal and customer requests. Ensures quality service and effective operations support for all of the assigned internal and external customers. Accomplishes results through the effective management of staff that range from lower level non-exempt through exempt level professionals as well as out sourced vendor processing. Administers corporate policies and procedures and ensures compliance with applicable laws and regulations. Participates in the review, recommendation and development of operational systems, new processes and procedures affecting assigned units, coordinating system conversions from an operations perspective.
    Basic Qualifications
    - Master's degree, or equivalent work experience
    - 10 or more years of experience in collections and financial services industry
    - Five or more years of management/supervisory experience
    Preferred Skills/Experience
    - Considerable knowledge of loan collection techniques, policies, procedures, and principles of credit lending
    - Strong understanding of collection laws and regulations
    - Considerable knowledge of consumer, residential, commercial and/or dealer originated installment lending as applicable
    - Thorough knowledge of on-line collection systems
    - Considerable knowledge of general organizational operations and procedures
    - Excellent planning and organizational skills
    - Strong managerial skills
    - Ability to resolve complex problems with minimal guidance
    - Excellent verbal and written communication skills

    If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

    Benefits: 

    Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

    • Healthcare (medical, dental, vision)

    • Basic term and optional term life insurance

    • Short-term and long-term disability

    • Pregnancy disability and parental leave

    • 401(k) and employer-funded retirement plan

    • Paid vacation (from two to five weeks depending on salary grade and tenure)

    • Up to 11 paid holiday opportunities

    • Adoption assistance

    • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

    EEO is the Law

    U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.  

    E-Verify

    U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

    The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $108,375.00 - $127,500.00 - $140,250.00

    Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.
  • 5 Days Ago

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Collections Vendor Management and Account Maintenance Support - Credit Card and Merchant Payment Services Manager
  • U.S. Bank National Association
  • Saint Louis, MO FULL_TIME
  • At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succee...
  • 5 Days Ago

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Customer Service (Debit Card) - Part Time Days
  • Five Star Call Centers
  • Remote, MO PART_TIME
  • We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high...
  • 2 Months Ago

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Merchant
  • Weissman
  • St. Louis, MO FULL_TIME
  • ABOUT US At Weissman, located in vibrant St. Louis, Missouri, we've been the heartbeat of the dance community for 60 incredible years. As a privately held, medium-sized company, we're not just another...
  • 23 Days Ago

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Card Services Manager
  • Scott Credit Union
  • Edwardsville, IL FULL_TIME
  • Scott Credit Union is looking to hire a full-time Card Services Manager to join our amazing Card Services team. This position will be Monday thru Friday normal business hours with the opportunity to w...
  • 1 Month Ago

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Card
  • Designer Greetings
  • Saint Clair, MO FULL_TIME
  • LOOKING FOR SOME EXTRA CASH EACH MONTH?? Designer Greetings is looking for a *part-time* Retail Merchandiser to manage the greeting card department in a local store. *The duties include : * Straighten...
  • 1 Month Ago

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0 Merchant Card Customer Service Manager jobs found in Saint Louis, MO area

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Customer Service Representative - St. Peters
  • CarShield
  • Saint Peters, MO
  • CarShield is a Best Place to Work, as voted by Glassdoor and the St. Louis Business Journal.We are growing fast and look...
  • 4/24/2024 12:00:00 AM

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PT Customer Experience Manager
  • Michaels Stores
  • Wentzville, MO
  • PT Customer Experience Manager page is loaded **PT Customer Experience Manager** **PT Customer Experience Manager** loca...
  • 4/23/2024 12:00:00 AM

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Area Sales Representative (US)
  • Rees Scientific Corporati
  • Saint Louis, MO
  • Top Reasons Why You Want to Work as an Area Sales Representative at Rees Scientific Rees is looking for individuals who ...
  • 4/23/2024 12:00:00 AM

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Customer Success Manager, US REMOTE
  • Samsung SDS America
  • St. Louis, MO
  • Samsung SDS America is currently seeking a Customer Success Manager with a passion for technology and strong customer-fa...
  • 4/22/2024 12:00:00 AM

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Ruler Retail Clerk
  • Ruler Foods by Kroger
  • Fairview Heights, IL
  • Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environme...
  • 4/22/2024 12:00:00 AM

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Front Counter Salesperson - Hardware
  • EFC International
  • Saint Louis, MO
  • Are you passionate about customer service and hardware products? Do you thrive in a dynamic work environment where colla...
  • 4/22/2024 12:00:00 AM

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Customer Service Manager
  • Nixon Power Services
  • Chesterfield, MO
  • Job Description Job Description Job Summary The Customer Service Manager is a leadership position responsible for the da...
  • 4/21/2024 12:00:00 AM

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Ruler Retail Clerk 1
  • Ruler Foods by Kroger
  • Highland, IL
  • Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environme...
  • 4/21/2024 12:00:00 AM

St. Louis (/seɪnt ˈluːɪs/) is an independent city and major inland port in the U.S. state of Missouri. It is situated along the western bank of the Mississippi River, which marks Missouri's border with Illinois. The Missouri River merges with the Mississippi River just north of the city. These two rivers combined form the fourth longest river system in the world. The city had an estimated 2017 population of 308,626 and is the cultural and economic center of the St. Louis metropolitan area (home to nearly 3,000,000 people), which is the largest metropolitan area in Missouri, the second-largest ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$52,048 to $79,849
Saint Louis, Missouri area prices
were up 0.7% from a year ago