Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Ingles Markets has a place for everyone! Ingles began in 1963 as a single supermarket and has since grown into a regional grocery store chain with just under 200 retail locations operating in 6 southeastern states, a 1.6-million-square foot distribution center, two truck fleets, and a milk processing plant. Find your path - growth opportunities abound, and Ingles loves to promote from within!
We work together to offer our customers a quality, hometown shopping experience, and your role will play a large part in accomplishing that mission. All associates share in many duties; however, we take the most pride in greeting our customers and offering them assistance.
Available Full & Part-Time Positions:
CUSTOMER SERVICE MANAGER (CSM) –As the customers' last point of contact, our CSMs ensure they can make their purchases quickly and efficiently while handling any concerns or questions. Sometimes, it's the last impression that matters the most. If you have a passion for serving customers and strong communication skills, this position may be perfect for you.
If you’ve never worked in this environment before, on-the-job training is available, and our team members will be here every step of the way while you journey from beginner to expert.
Candidate Qualifications:
· Exceptional customer service skills and a passion for serving others!
· Strong communication skills
· Cares about their community
· Wants to be part of a team
· 18 years of age or older
Benefits:
· Flexible schedule
· Weekly pay with direct deposit
· Opportunities for advancement
· Medical, dental, vision, life, and disability insurances
· 401(k) with company match
· Paid holiday, vacation, and sick leave (FT only)
· Paid bereavement and jury duty leave (FT only)
· Company paid life insurance (FT only)
· No cost counseling (Employee Assistance Network)
· Scholarship program for High School Seniors
Job Type: Full-time
Pay: $14.50 per hour
Benefits:
Schedule:
Ability to Commute:
Ability to Relocate:
Work Location: In person
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