Merchant Card Customer Service Manager jobs in San Antonio, TX
Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Recently Added Merchant Card Customer Service Manager jobs
Assistant Manager (FT)
- NSM Merchant
-
Seguin, TX
FULL_TIME
-
SUMMARY
Assist the General Manager in managing all functions of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. This is accomplished by being a team-oriented leader, making quality decisions, and instilling pride and accountability in team members. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs, and systems. Ensure compliance with all federal, state, and local laws and ethical business practices.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. - Provide quality products to our customers by ensuring each delivered product meets Papa John’s standards and accurately reflects the customer’s order. Professionally and promptly respond to all customer concerns or issues. Solicit customer feedback, share feedback with team, and use feedback to improve restaurant operations and build brand loyalty. Communicate, train and promote quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook, and ULEARN.
- Actively recruit customer-focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, and communicate action, up to and including termination. Ensure entire team is quality and customer-focused and build an atmosphere of teamwork, energy, and fun.
- Manage sales goals against budget and prior year by providing prompt and friendly customer service; building check averages through team member product training and sales execution. Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.
- Manage profit goals by managing against budget and prior year; ensure food, labor, and other controllable costs stay within budget, and correct deviations from budget by accurately utilizing the PROFIT System and other tools. Execute administrative and cash management duties. Plan and manage adequate inventory levels using the restaurant’s computerized inventory system and other tools to meet sales demands and minimize loss. Manage company’s assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly, ensure restaurant meets safety and security standards at all times.
POSITION QUALIFICATIONS. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
COMPETENCIES are classified as the work habits, attitudes, personal characteristics, and behaviors that reflect how a person accomplishes the duties and responsibilities of his/her job. - Attention to Detail: Follows established guidelines and procedures to ensure accuracy; gets work right despite pressing deadlines; concentrates on routine work details and organizes and maintains a system of records; is alert and aware of surroundings and carefully monitors technical equipment or processes.
- Customer Focused: Commits to meeting the needs and expectations of the organization’s internal and external customers; builds and maintains a customer base; delivers a high level of customer service; searches continually for ways to increase customer satisfaction (i.e., customer feedback).
- Developing Others: Directs and motivates others; provides timely and specific feedback; changes coaching style to fit individual needs; assesses strengths and development needs of team members and provides opportunities for growth.
- Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
- Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a “can-do” attitude.
- Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
- Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team’s decisions; contributes to the team’s efforts.
FUNCTIONAL SKILLS - Cash management skills
- Basic accounting including invoice reconciliation, debit and credit review
EDUCATION and/or EXPERIENCE - High School diploma or GED
- Successful and stable employment history with supervisory experience.
PHYSICAL DEMANDS. While performing the duties of this job, the team member is required to use hands repetitively, stand for prolonged periods, walk, grasp firmly/strongly and simply/lightly with hands, and use fine finger dexterity. The team member is frequently required to bend over, twist, reach above shoulder level, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 pounds. Occasionally, the team member is required to sit, climb, balance, push and/or pull, and lift and/or move over 51 pounds.
WORK ENVIRONMENT. While performing the duties of this job, the team member is required to work outdoors in various temperatures, in a noisy environment, near moving mechanical parts, with dangerous equipment or sharp tools, and around fumes, odors, dust, or toxic chemicals.
Additional Information - Must be 18 years of age or older
- Must have reliable transportation
- At time of hire, the expectation is that this team member will work more than 30 hours per week
- Must be able to work long hours, scheduled or unscheduled, which is likely to include nights, weekends, and as emergencies arise
- Ability to lead others with no supervision
- Ability to successfully perform the job duties of all positions in the restaurant, including delivery
- Must be 100% complete on all ULEARN modules including each LTO module
- Must be both ROC and AROC certified
- Must be able to train any team member on any and all positions in the restaurant
- Must be complete on any Market and/or municipality required certifications
- Work with phones, computers, fax machines and copiers
- Must have a valid U.S. driver’s license, acceptable motor vehicle record and criminal background check, proof of insurance and satisfactory vehicle
- Bilingual in certain markets
- 2 Days Ago
General Manager
- Papa John's - Merchant Venture
-
San Antonio, TX
FULL_TIME
- General Manager Manages and assumes responsibility for all functions of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. ...
- 4 Days Ago
Assistant General Manager - SAN
- ELECTRONIC MERCHANT SYSTEMS LLC
-
San Antonio, TX
OTHER
- Job Details Level: Management Job Location: San Antonio office - San Antonio, TX Position Type: Full Time Education Level: Not Specified Salary Range: Undisclosed Travel Percentage: Local Travel Job S...
- 1 Day Ago
Assistant Manager (FT)
- Papa John's Pizza | NSM Merchant
-
Seguin, TX
FULL_TIME
- SUMMARY Assist the General Manager in managing all functions of a Papa Johns restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. This is a...
- 3 Days Ago
Experienced Outside Sales Manager for Merchant Services
- AMP Payment Systems
-
San Antonio, TX
FULL_TIME
- Exciting Growth OpportunitiesAre you an accomplished sales expert with experience in merchant services? Are you seeking an opportunity to take your career to the next level and lead a team? We're look...
- 11 Days Ago
Customer Service Rep
- JUST RITE TRUCK SERVICE
-
San Antonio, TX
FULL_TIME
- We're looking for customer service rep to join our growing team! The ideal candidate has prior experience answering customer questions, knowledge of computer and software applications, and strong prob...
- 4 Days Ago
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0 Merchant Card Customer Service Manager jobs found in San Antonio, TX area
Customer Success Manager
- Full Circle Insights
-
San Antonio, TX
- Who Are We? Full Circle Insights is proud to build careers by bringing amazing people (like you) together. The Full Circ...
- 5/13/2024 12:00:00 AM
Customer Service Manager
- Compass Group
-
San Antonio, TX
- Customer Service ManagerClick Here to Apply OnlineJob Description Canteen Salary: $65,000Other Forms of Compensation:yea...
- 5/13/2024 12:00:00 AM
Customer Service Manager - San Antonio, TX>
- Compass Group
-
San Antonio, TX
- Compass Group - 3410 STEEN [Restaurant Supervisor] As a Service Manager at Compass Group, you'll: Manage salaried manage...
- 5/13/2024 12:00:00 AM
Career Opportunities: Director Organizer Operations (91999)
- Freeman
-
San Antonio, TX
- About Us Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach ...
- 5/13/2024 12:00:00 AM
Customer Support Representative/ FULL TIME
- DES Inc
-
San Antonio, TX
- Derive Enterprise represents industry leaders in the telecommunications industry. Our strength is our ability to provide...
- 5/12/2024 12:00:00 AM
Construction Client Manager - San Antonio, TX
- Alpha Environmental Management Corp LLC
-
San Antonio, TX
- Full-Time Client Manager - Valor Environmental is seeking a dynamic and talented Full-Time Construction Client Manager t...
- 5/11/2024 12:00:00 AM
Field Service Supervisor
- Pro-Vigil Surveillance Services
-
San Antonio, TX
- Pro-Vigil is searching for motivated, customer-focused individuals who want to join our growing team as a Field Services...
- 5/10/2024 12:00:00 AM
Manager, Customer Service (RB211)
- StandardAero
-
San Antonio, TX
- StandardAero is one of the largest independent maintenance, repair, and overhaul providers in the aerospace industry. At...
- 2/23/2024 12:00:00 AM
About San Antonio, Texas
San Antonio (/ˌsæn ænˈtoʊnioʊ/; from Spanish, "Saint Anthony"), officially the City of San Antonio, is the seventh-most populous city in the United States, and the second-most populous city in both Texas and the Southern United States, with more than 1.5 million residents. Founded as a Spanish mission and colonial outpost in 1718, the city became the first chartered civil settlement in present-day Texas in 1731. The area was still part of the Spanish Empire, and later of the Mexican Republic. Today it is the state's oldest municipality.
The city's deep history is contrasted with its rapid rec...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$50,293 to $77,158
San Antonio, Texas area prices
were up 1.2% from a year ago
were up 1.2% from a year ago