Merchant Card Customer Service Manager jobs in Santa Barbara, CA

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

Recently Added Merchant Card Customer Service Manager jobs

G
Customer Service Manager
  • Gold's Gym - SoCal
  • Santa Barbara, CA FULL_TIME
  • If you are passionate about fitness and a person who wants to change lives every day for an UNBELIEVABLE company then keep reading!

    Why is it great to work here?
    Gold’s Gym Socal and its affiliated clubs are growing fast and looking for a Customer Service Manager to help our teams to provide world class service for our members by utilizing in-depth knowledge of company products and programs. We’ll challenge your skills, talents, and abilities and reward your every success. Here is just some of the benefits you will get by being a Gold’s Gym employee:

    • Work in a fun environment with great people
    • Great benefits package
    • John Hancock 401k,
    • Aflac supplemental insurance options
    • free gym memberships, and discounts
    • Opportunities to grow within the company
    What sets us apart from the rest:
    • Dedication to our members’ successes and goals
    • Integrity which creates life-long relationships
    • Passion for people in the communities we serve
    • Pride in what we do and who we are
    • Leadership development (ongoing)
    • Excellence in execution
    • But most of all…. we are more than a gym; we are a family!!
    We want talented individuals who:
    • Have a positive, upbeat, and outgoing attitude
    • Are passionate about hospitality and excellence for our members
    • Can work in a dynamic, fast-paced, goal-oriented environment without sacrificing quality of service
    • Have fitness industry experience (preferred)
    • Love to constantly learn and grow
    When you come to work you’ll:
    Management/Leadership Duties:
    • Manage Operations team to ensure policies and procedures are followed at all times
    • Hires, trains and supervises operations team members for the front desk, Kids Club and Housekeeping Associates. 
    • Serves as Liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issues
    • Responsible for control of cash deposit with GM sign off ensuring daily deposits are made on time
    • Serves as Liaison with cleaning team daily to ensure proper level of cleanliness maintained at all times including daily management of the cleaning checklists
    • Works in cooperation with GM to manage/process cancellations following procedures in place to retain member
    • Assists GM with management of Medallia to ensure all members concerns are addressed in a timely manner
    • Assists GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by the indicated deadline
    • Ensure that project/department milestones/goals are met and adhere to approved budgets
    • Enforces all club rules, policies and promotes proper execution of all procedures.
    • Keep the club fully staffed thorough review of applications, interviewing making hiring recommendations to the general manager.
    • Manage membership questions, concerns, and inquiries for their facility
    • Develop and monitor monthly, quarterly and annual metrics including employee retention and satisfaction
    • Train staff to be the face of the club by providing hospitality to all members and guests
    • Lead by example to provide a clean, friendly, top of the line club for our members
    • Manage employee performance by coaching, and creating a healthy, positive working environment.
    • Conduct weekly meetings with direct reports to review performance and offer direction, inspiration, and guidance toward achieving individual and club goals
    Operations Support:
    • Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passes
    • Directs and controls all gym walk-thru
    • Communicates with GM regarding ways to improve front desk operations
    • Responsible for communicating and following cash management procedures
    • Manages the retail sales procedures for the gym.
    There are some MUST HAVES:
    • Ability to use sound business judgment and have strong analytical skills
    • Ability to effectively communicate with constituents
    • Effective listening skills
    • Effective delegation and follow-up skills
    • Effective planning and organization skills
    • Demonstrates ability to create a positive environment
    • Demonstrates willingness and openness for self-development
    • Ability to identify and use resources to improve overall operations
    • Strong leadership qualities coupled with excellent motivational, communication, and team-building skills will make you an ideal candidate for this position.
    • College degree preferred
    • Current CPR Certification is required.
    This role requires the ability to move and lift up to 25 lbs. Standing, or walking for extended periods of time and ensuring a professional demeanor, clear communication, and appearance in a clean uniform are also required                                                       
    ASK YOURSELF IF YOU HAVE WHAT IT TAKES….. COME BE APART OF THE FAMILY LEGACY TODAY!
     
    We Celebrate Everyone!! Gold’s Gym SoCal and all it’s affiliated clubs are an equal opportunity employer. We are proud of our diversity and are committed to creating an inclusive environment for all employees, applicants, vendors, and members alike. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.
  • 21 Days Ago
Apply this Job
S
Executive Assistant/Customer Service Manager
  • SuperMoss
  • Santa Barbara, CA FULL_TIME
  • SuperMoss is a Santa Barbara based parent corporation that manages multiple brands in the pet and garden industries. We are seeking a local talented candidate with the desire to grow within our organi...
  • 2 Days Ago
Apply this Job
B
Automotive Service Manager
  • Big Brand Tire & Service
  • Santa Barbara, CA FULL_TIME
  • Automotive Service Manager: $58,000-$85,000 effective rate (Base Pay Commission Overtime Manager Incentive Bonus Paid Benefits)What is the job?Meet or exceed performance targets by understanding and f...
  • 1 Month Ago
Apply this Job
F
Sales Executive
  • Flex Pay Merchant
  • Santa Barbara, CA FULL_TIME
  • Sales Executive Flex Payment Merchant We are looking for the right individual to grow with our company – an enthusiastic and ambitious Sales Executive that has sales and B2B experience. Located in the...
  • 1 Month Ago
Apply this Job
J
Customer Service Representative
  • JOAH BROWN.
  • Santa Barbara, CA FULL_TIME
  • Answer customer inquires in a timely & professional manner Answer customer calls Research & resolve customer concerns Coordinate with warehouse team to make sure shipping and tracking information is c...
  • 18 Days Ago
Apply this Job
P
Customer Service Representative
  • PetVet Care Centers
  • Santa Barbara, CA FULL_TIME
  • Position Overview: The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of a...
  • 20 Days Ago
Apply this Job
View All Merchant Card Customer Service Manager Jobs
Salary Company Skills How To Become Job Openings
Filters

Clear All
Filter Jobs By Location
  • Filter Jobs by companies
  • More
Salary Company Skills How To Become Job Openings

0 Merchant Card Customer Service Manager jobs found in Santa Barbara, CA area

W
Greeter
  • Walmart
  • Santa Barbara, CA
  • **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
  • 4/26/2024 12:00:00 AM
Apply this job
M
Customer Care Representative
  • Morphius Corp
  • Santa Barbara, CA
  • Must reside in California We are seeking employees to join our company in working remotely across California. Due to COV...
  • 4/23/2024 12:00:00 AM
Apply this job
M
Sales & Lead Customer Service Specialist
  • Massage Envy
  • Santa Barbara, CA
  • Overview: Where Better Careers Begin! Massage Envy Santa Barbara 136 S Hope Santa Barbara ,Ca 93105 Do you have a passio...
  • 4/23/2024 12:00:00 AM
Apply this job
L
Customer Service Manager - Volunteer Coordinator
  • Long Term Care Services of Ventura County, Inc.
  • Oxnard, CA
  • Job Description Job Description PURPOSE: To oversee and provide support to volunteer Ombudsmen. REPORTING TO: Executive ...
  • 4/22/2024 12:00:00 AM
Apply this job
A
Customer Care Specialist I - Integration Partnerships
  • AppFolio
  • Santa Barbara, CA
  • Description Hi, We're AppFolio We're innovators, changemakers, and collaborators. We're more than just a software compan...
  • 4/22/2024 12:00:00 AM
Apply this job
E
Management Trainee
  • Enterprise Holdings
  • Goleta, CA
  • Overview: Start your career with Enterprise! Were hiring immediately for our respected Management Training Program. Whet...
  • 4/22/2024 12:00:00 AM
Apply this job
S
Patient Services Representative - Pain Management
  • Sansum Clinic
  • Santa Barbara, CA
  • Job Description As one of the first points of contact for our patients, the Patient Services Representative will be expe...
  • 4/22/2024 12:00:00 AM
Apply this job
C
Member Services Representative
  • CenCal Health
  • Santa Barbara, CA
  • Job Details Job Location Main Office - Santa Barbara, CA Position Type Full Time Job Category Member Services Descriptio...
  • 4/22/2024 12:00:00 AM
Apply this job
View All Merchant Card Customer Service Manager Jobs

About Santa Barbara, California

Santa Barbara (Spanish: Santa Bárbara) is the county seat of Santa Barbara County in the U.S. state of California. Situated on a south-facing section of coastline, the longest such section on the West Coast of the United States, the city lies between the steeply rising Santa Ynez Mountains and the Pacific Ocean. Santa Barbara's climate is often described as Mediterranean, and the city has been promoted as the "American Riviera". As of 2014, the city had an estimated population of 91,196, up from 88,410 in 2010, making it the second most populous city in the county after Santa Maria. The contig...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$57,417 to $88,087
Santa Barbara, California area prices
were up 2.5% from a year ago
View detail