Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Company Description
Redwood Utility Billing Service is a 3rd-party billing company that contracts with owners of multi-family properties to bill back tenants for a portion of utility costs.
Role Description
This is a full-time on-site role as a Bilingual Customer Service Specialist located in Santa Rosa, CA. As a Customer Service Specialist, you will be responsible for providing top-notch customer service to Redwood Utility Billing Service clients by resolving issues and inquiries through various platforms like phone, email, and chat. You will collaborate closely with various teams to ensure customer satisfaction and build long-term relationships with clients.
Qualifications:
MUST BE BILINGUAL
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Expected hours: 35 per week
Benefits:
Schedule:
Work setting:
Language:
Ability to Relocate:
Work Location: In person
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0 Merchant Card Customer Service Manager jobs found in Santa Rosa, CA area