Merchant Card Customer Service Manager jobs in Santa Rosa, CA

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Customer Service Representative
  • Redwood Utility Billing Service
  • Santa Rosa, CA FULL_TIME
  • Company Description

    Redwood Utility Billing Service is a 3rd-party billing company that contracts with owners of multi-family properties to bill back tenants for a portion of utility costs.

    Role Description

    This is a full-time on-site role as a Bilingual Customer Service Specialist located in Santa Rosa, CA. As a Customer Service Specialist, you will be responsible for providing top-notch customer service to Redwood Utility Billing Service clients by resolving issues and inquiries through various platforms like phone, email, and chat. You will collaborate closely with various teams to ensure customer satisfaction and build long-term relationships with clients.

    Qualifications:

    MUST BE BILINGUAL

    • Excellent communication and interpersonal skills
    • Ability to troubleshoot and resolve customer inquiries in a timely and efficient manner
    • Ability to multitask and prioritize effectively in a dynamic environment
    • Good organizational skills with attention to detail
    • Good knowledge of Microsoft Office Suite software
    • Experience working in a fast-paced customer service environment is a plus
    • Experience with utility billing systems is a plus
    • High School Diploma
    • MUST LOVE DOGS!

    Job Type: Full-time

    Pay: $18.00 - $23.00 per hour

    Expected hours: 35 per week

    Benefits:

    • Dental insurance
    • Health insurance
    • Paid time off

    Schedule:

    • Monday to Friday

    Work setting:

    • Office

    Language:

    • Spanish (Required)

    Ability to Relocate:

    • Santa Rosa, CA 95404: Relocate before starting work (Required)

    Work Location: In person

  • 12 Days Ago

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Manager, Sales and Customer Service
  • Macy's Coddingtown
  • Santa Rosa, CA FULL_TIME
  • Key Accountabilities: Drive and exceed sales goals by leading Macy's initiatives through coaching and recognition, while optimizing productivity and efficiency. Lead customer service in the store. Ens...
  • 9 Days Ago

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Customer Service Representative
  • Master Cleaners/All About Service, Inc.
  • Santa Rosa, CA FULL_TIME
  • Summary: As a Customer Service Representative, you will serve as the primary point of contact for our clients, delivering excellent service both in-person and over the phone. Your role is essential in...
  • 6 Days Ago

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Customer Service Trainer/ Floating Manager
  • Prime Time Nutrition
  • Santa Rosa, CA FULL_TIME
  • A Store Trainer is responsible training, maintaining, and exemplifying Nutricion Fundamental’s (Quickeroo) Customers Service Standards. The Trainer must also stay up to date on all WIC state and feder...
  • 1 Day Ago

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Customer Service - Self Storage Manager
  • Public Storage
  • Santa Rosa, CA FULL_TIME
  • Company DescriptionPublic Storage is the self-storage industry leader and we are Hiring Now!Earn $18.50 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time S...
  • 15 Days Ago

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Customer Service
  • Third Party CS
  • Santa Rosa, CA FULL_TIME
  • Description The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to qu...
  • Just Posted

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0 Merchant Card Customer Service Manager jobs found in Santa Rosa, CA area

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Customer Service Manager
  • Office Depot, Inc.
  • Vallejo, CA
  • **Customer Service Manager** Stores 117 Plaza Drive, Vallejo , CA Mar 1, 2022 53118 **Overview** At Office Depot and Off...
  • 3/28/2024 12:00:00 AM

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Customer Experience Manager PartTime
  • Michaels Stores
  • San Rafael, CA
  • Customer Experience Manager PartTime page is loaded **Customer Experience Manager PartTime** **Customer Experience Manag...
  • 3/28/2024 12:00:00 AM

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Lactation Educator RN - Obstetrics
  • Providence Health & Services
  • Santa Rosa, CA
  • Provide perinatal education to prenatal and postpartum patients. Provide education about infant nutrition support and ed...
  • 3/27/2024 12:00:00 AM

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Operations and Logistics Coordinator
  • CellMark
  • Novato, CA
  • Summary/Job Objective: Export brokerage firm seeking Operations Logistic Coordinator for logistics and customer service....
  • 3/27/2024 12:00:00 AM

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Customer Service Manager
  • Westamerica
  • San Rafael, CA
  • Location: **San Rafael** Westamerica is among the largest commercial banks headquartered in California. We are looking f...
  • 3/26/2024 12:00:00 AM

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Inside Sales Representative (Customer Service)
  • Jensen Precast
  • Santa Rosa, CA
  • Job Description Job Description WHAT YOU’LL BE DOING The Inside Sales/Customer Service Representative is a key position ...
  • 3/25/2024 12:00:00 AM

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Account Manager - Specialty Ingredients - Wine
  • ChemSource Recruiting
  • Santa Rosa, CA
  • Our client, a growing global leader in the supply of specialty chemical ingredients and raw materials requires an experi...
  • 3/24/2024 12:00:00 AM

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Client Services Associate
  • Ascendo Resources
  • Sausalito, CA
  • Do you have 2+ years of wealth management experience and are looking to join a fantastic firm with a great office cultur...
  • 3/24/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 41.50 sq mi (107.5 km2), of which 41.29 sq mi (106.9 km2) is land and 0.205 sq mi (0.5 km2) (0.49%) is water. The city is part of the North Bay region, which includes such cities as Petaluma, Rohnert Park, Windsor, and smaller cities as Sonoma, Healdsburg, Sebastopol. It lies along the US Route 101 corridor, approximately 55 miles (89 km) north of San Francisco, via the Golden Gate Bridge. Santa Rosa lies on the Santa Rosa Plain. The city's eastern extremities stretch into the Valley of the Moon, and the Sonoma Creek wa...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$58,757 to $90,142
Santa Rosa, California area prices
were up 2.5% from a year ago