Merchant Card Customer Service Manager jobs in Tempe, AZ

At Scottsdale Air, we’ve been providing affordable, top-notch heating and AC services to residents in Arcadia, Phoenix, Scottsdale, Tempe, Paradise Valley, Carefree, Cave Creek, Fountain Hills, Chandler, Mesa, Gilbert, and Ahwatukee since 1947. We take pride in being a trusted HVAC company known for our team of experienced HVAC Technicians. With years of experience and expertise in the industry, our technicians are highly skilled and knowledgeable, ensuring that every HVAC service we provide is of the highest quality.

Our Customer Service / Client Services Representatives must possess a diverse skill set, able to multi-task, work well under pressure, and make sound judgment calls under pressure. Our clients are promised 100% Satisfaction Guaranteed, and our Client Services Representatives are accountable for ensuring this happens during every client interaction.

This is a full-time, non-exempt-level position.

 DUTIES AND RESPONSIBILITIES:

• Answer inbound phone calls for scheduling.
• Support team in scheduling service maintenance, breakdown, and new equipment replacement.
• Handle inbound email/web portal inquiries for scheduling.
• Outbound phone calls to existing clients to for scheduling.
• Assist sales the sales team in reporting, educating clients on our products and services, scheduling sales appointments, and tracking sales performance.
• Act as a liaison between the customer and company, making sure that customer needs are met while maintaining a positive, productive open line of communication between the customer and all company departments.

SKILLS AND QUALIFICATIONS:

• Dedicated to providing superior customer service.
• Exceptional phone and interpersonal skills.
• Exceptional written and verbal communication skills.
• Able to manage multiple priorities within a fast-paced, deadline-driven environment.
• Strong judgment skills to make sound business decisions and resolve issues clearly, calmly, and diplomatically.
• Ability to talk and type accurately; typing speed of at least 40 wpm.
• Proficient in Microsoft Word, Outlook, Excel.
• 2-3 years of customer service experience with heavy call volume.
• Satisfactory passing of mandatory pre-employment drug screen and background check.
• Bilingual Spanish is a plus

PHYSICAL DEMANDS:

• Regularly required to sit; use hands to handle or feel and type.
• Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly and through telephone conversations to resolve issues.
• Frequently required to reach with hands and arms.
• Occasionally required to stand; walk, stoop, kneel, crouch, or crawl.
• May lift and/or move up to 10 pounds occasionally.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

BENEFITS:

• 401K
• Medical, Dental, Vision
• Life Insurance
• Paid Vacation
• Paid Holidays

 We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. 

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. We make hiring decisions based solely on qualifications, merit, and business needs at the time. religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

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